Businesses built to last start with Structural Integrity www.structural-integrity.com STRUCTURAL INTEGRITY The Secret to Effective Communication P-Camp.

Slides:



Advertisements
Similar presentations
The Language of Coaching-based Supervision
Advertisements

CVs & Telephone Skills Top Tips to remember …
Feedback.
Mentoring Conversations
Sending & Receiving Messages
Communication Strategies It Takes Two to Tango. Don’t try to hide your hearing loss Listener: Acknowledge your hearing loss and tell who you are communicating.
WHAT SKILLS DO ENTREPRENEURS NEED?
Focus Groups for the Health Workforce Retention Study.
Today is the day to… Be Clear. Source for material… All material is from 25 Days to Better Thinking & Better Living: A Guide for Improving Every Aspect.
Hone Your Communication Skills
Verbal & Non-Verbal Communication Active & Passive Listening
S OUM B UDDY A CTIVE L ISTENING Darlene Grant CD Jennifer King PCMO Linnea Trageser PCMO.
Dementia Awareness Alzheimer’s Society. ________________________________________________________________________________________ alzheimers.org.uk What.
Marriage and Family Life Unit 1: Communicating With Others.
WRITING EFFECTIVE S. Before writing the Make a plan! Think about the purpose of the Think about the person who will read the and.
Communicating your Message through the Media. Overview This session will teach you to: – Respond to media requests – Communicate your message in interviews.
MENTSCHEN TRAINING ACTIVE LISTENING JUNE 7, 2012 PAUL DAVIDSON, PHD V.P. OF TRAINING, NEW ENGLAND REGION.
: Getting Thru’ to the Ones We Love. Not always so easy.
 Listen to the StoryCorps Interview and take notes  What are the 5 Ws and the H?  What questions are being asked?  Who would be interested in an interview.
Listen to Me!?! Marcus Ashlock Dept. of Communications Kansas State University.
Copyright © Vital Learning Corporation Essential Skills of Communicating PAULA BANZHAF, Facilitator The TEAM APPROACH P O Box 70.
Listening Skills Listening is a great skill. It builds trust and encourages problem solving but it takes practice. It’s more complicated.
Communication in the construction industry
Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.
LESSONS ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 WHAT SKILLS DO ENTREPRENEURS NEED? Communication Skills Math.
ENTREPRENEURSHIP: Ideas in Action© SOUTH-WESTERN PUBLISHING Chapter 2 WHAT SKILLS DO ENTREPRENEURS NEED? Communication Skills Math Skills Problem-Solving.
wikipedia shows :Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.
FACS 56 life management the listening process. why is listening so hard? brain is incredibly powerful—unless we are engaged in active listening, really.
Designing & Delivering Effective Presentations. Powerful Introductions 2 Don’t be typical My name is …. is boring Start with a relevant POW! – Story –
Six Tips for Talking Technical When Your Audience Isn’t By Janis Robinson Presenter: Samir Chahid.
These are the training aims that you will use to deliver the “Who’s Challenging Who?” training session.
COMMUNICATION IN THE WORKPLACE This workforce solution was funded by a grant awarded under the President’s Community-Based Job Training Grants as implemented.
Introduction to Business Writing: Effective Business s
1 Identifying Needs by Questioning and Listening Learning Objectives:  Understand the purpose of asking questions.  Learn how to select questioning tactics.
1 How to get your story out Time and space are against you Be clear, concise and compelling.
Speaking, Writing, and Listening Skills
Lesson 3 : Guidelines to Listening and Speaking.
LISTENING Notes from Speech: Exploring Communication (Chapter 3) Are you listening; or do you only hear what I am saying?
Why should we talk about math?!?. Talking about our ideas can help us learn… Talking through our thinking can also help us clarify our own thoughts. If.
Communication Skills. Skills that help a person share thoughts, feelings and information with others. There are several different ways to communicate.
What does “assertiveness” mean?. In this lesson you will learn: The meaning of “being assertive” The difference between being assertive and being aggressive.
Developed by Counseling & Wellness Services for the Department of Housing & Residential Education.
Techniques for Highly Effective Communication Professional Year Program - Unit 5: Workplace media and communication channels.
Listening is a Skill Presented by: Dr. Patricia L. McDiarmid HLTH 365 Fall 2012.
Personal BehaviorLesson 3, Chapter 21 Behaving Positively.
Listening Skills For School Outreach. 2 Hearing Refers to the process by which sound waves hit the ear with speed and are transmitted to the brain. It.
Communicating Effectively (1:46) Click here to launch video Click here to download print activity.
The Communication Process WHAT IS COMMUNICATION?.
Getting What You Want Too Good for Drugs and Violence Lesson 5.
Leading Effective Meetings By Jessica Kruse. Key Actions For Leading Effective Meetings  Prepare For a Focused Meeting Prepare For a Focused Meeting.
Communication skills seek first to understand than to be understood.
Title of the program Session x – Interpersonal Skills Name of Institution- Facilitator- Faculty- Date- Course designed by U-Connect Initiative, Heartfulness.
Talk Versus Gossip.  Talking is how you spread your thoughts, ideas, and experiences to people around you. It's not always wrong to talk about other.
Peaceful Problem Solving through Peer Mediation October 2012.
Skills For Effective Communication
Global Communication Skills Tosspon Agenda: Listening for Complete understanding Summarizing/Confirming Probing Skills.
Presented by The Solutions Group. Most difficult conversation? Giving honest feedback Receiving feedback - perception Takes courage & energy Worker gets.
Paper 5: Speaking Part 2: photo description and
Interpersonal Communication Techniques Billy Edwards.
Communication skills ”seek first to understand than to be understood” Stephen Covey.
Interacting with the audience. What do you think? 1. At the start of a presentation it is good to ask open personal questions so that the participants.
COMMUNICATION. What is Communication? Communication is the exchange of information through words or actions.
COMMUNICATION Pages 4-6. Michigan Merit Curriculum Standard 7: Social Skills – 4.9 Demonstrate how to apply listening and assertive communication skills.
Practicing Communication Skills In this lesson, you will Learn About… How body language can help you communicate. Why “I” statements are more effective.
Communication Skills. Skills All Entrepreneurs Need Writing Speaking Listening Math (Basic)  Addition and Subtraction  Multiplication  Averages  Sales.
CHAPTER 7 REFLECTING IN COMMUNICATION
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
Sending & Receiving Messages
Barriers to Communication
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
Presentation transcript:

Businesses built to last start with Structural Integrity STRUCTURAL INTEGRITY The Secret to Effective Communication P-Camp – March 15, 2008 Joy Montgomery

Businesses built to last start with Structural Integrity Three Things That Get in the Way LISTENING – It isn’t always as easy as it seems. LANGUAGE – It has hidden minefields. REALITY & EXPECTATIONS – Your idea of reality and your expectations based on that reality might not match others’.

Businesses built to last start with Structural Integrity Listening: Stories Bumps and Cuts – Listening but not using what you heard. The Second Data Center – Listening but not thinking about what you heard. You’re Not at My Level – Not listening at all.

Businesses built to last start with Structural Integrity Listening: Lessons Summarize – Verify your “take” on the problem with others before you proceed. Get “Buy-In” – Get agreement about planned action, the solution. Take notes – Here’s a trick to make them more effective.

Businesses built to last start with Structural Integrity Listening: Discussion Do you think she’s listening to anyone? Are you sure that your listening is better? What is the value of daydreaming?

Businesses built to last start with Structural Integrity How Can You Listen More Effectively? Ask questions Take notes Connect to the concept with a story from your own experience Ask the speaker to restate difficult concepts

Businesses built to last start with Structural Integrity How Can You Encourage Feedback? Suggestions & awards program Quality teams Status meetings Ask questions

Businesses built to last start with Structural Integrity Language: Stories The Simple Typo – You wanna do what to vendors? or see what a “C” can do? What You Say Can Hurt You and Your Company – Hot buttons! Clear and Concise is the Key – Don’t take 20 minutes to say what you could say in 2.

Businesses built to last start with Structural Integrity Language: Lessons Spell check and proofread – Make sure you said what you meant to say! Keep Your Mind on the Goal – Make sure what you meant to say is worth saying. Don’t assume they heard what you meant for them to hear. – Make sure you verify it.

Businesses built to last start with Structural Integrity Language: Discussion What do you do to encourage participation? How important is teamwork?

Businesses built to last start with Structural Integrity How can you be sure you’re understood? Ask questions Get responses Get someone to summarize what you said. Summarize at the end and ask if there are any questions

Businesses built to last start with Structural Integrity How Can You Avoid Confusion? Stick with one topic at a time Don’t get sidetracked Use precise, universal terms Avoid “hot buttons”

Businesses built to last start with Structural Integrity Reality & Expectations: Stories Between the Lines – Reading attitude into s The More the Merrier – System development by the numbers The Highwaymen – Shipping & Receiving at its worst

Businesses built to last start with Structural Integrity Reality & Expectations: Lessons Keep Your Eye on the Goal – Don’t sweat the small stuff! Make sure you’re speaking the same language – Got your Dictionary handy? Too rushed? – Here’s a handy trick for clear, concise presentations at the drop of a hat.

Businesses built to last start with Structural Integrity Reality & Expectations: Discussion How can you tell if you’re meeting expectations? Who defines expectations?

Businesses built to last start with Structural Integrity What If Things Take a Wrong Turn? Immediately clarify the topic Ask questions Confirm that you share a common goal Start over

Businesses built to last start with Structural Integrity Who defines quality in your area? Upper Management The Quality Assurance Manager Your Supervisor Your Customer

Businesses built to last start with Structural Integrity Thanks for coming! Joy Montgomery STRUCTURAL INTEGRITY The Secret to Effective Communication