Introducing Microsoft Lync

 Microsoft product providing: ◦Instant Messaging ◦Presence ◦Audio / Video Conferencing ◦Collaborative Working  Cloud Service (part of the Office365 service)  Integrates with Outlook and Active Directory on campus and OWA on Office365

 Hot-desking  Remote working and remote support  Front/back office communications  Support Collaborative working  Web Conferencing  Enterprise alternative to SkypeSkype  No infrastructure or software cost

 Optional to staff  Students don’t have access at present  Those who opt in control their visibility  Supported locally

 ECLS  Estates  ISS Around 1/3 have opted in, feedback from those that have used Lync has been positive.

 “far easier to communicate”  See who is available …  Ask quick questions…  Avoid disturbing others…..  contact workmates when working away from the office (working from home)

 Easy for users to get going ◦Largest issue was signing in ◦Few people used help (either built in / or ISS web pages)  Show and tell helped introduce feature beyond IM i.e. ◦Group conversations ◦Relationships

 Communicating privacy and control  Hardware: Policies on webcams

 ISS Website  Creating user groupsuser groups  User Focussed A4 Sheet – Getting StartedA4 Sheet – Getting Started