PROFESSIONAL COMMUNICATIONS REVIEW

THE PROCESS OF CREATING AND EXCHANGING INFORMATION.  WHAT IS COMMUNICATION?

AUDIENCE

TYPES OF COMMUNICATIOJN  VERBAL: spoken, written  NON-VERBAL: Body language, facial expressions, gestures, hand symbols

The four major parts of communication are: Sender  Message  Receiver  Feedback

Sender (transmits message)  Message (words, body language and symbols that convey an ideas)  Receiver (interprets message)  transmits feedback through words, body language and symbols

COMMUNICATION PROCESS

BREAK OUT Class will be divided into 1s, and 2s, each on a different side of the room You will need a pen, pencil or marker

ACTIVE LISTENING IS WHEN THE RECEIVER IS SENDING POSTIVE FEEDBACK SHOWING THEY ARE LISTENING AND RESPONDING PASSIVE LISTENING IS WHEN THE RECEIVER ISN’T UNDERSTANDING AND OR NOT RESPONDING TO THE MESSAGE BEING SENT Active Listening and Passive Listening

NON VERBAL COMMUNICATIONS Body Language Facial Expressions Symbols Gestures

Conversation with yourself = Intrapersonal One-on-one communication = Interpersonal Communicating with more than one = Group FORMS OF COMMUNICATION

CAN YOU NAME SOME EXAMPLES OF: ACTIVE LISTENING PASSIVE LISTENING GOOD BODY LANGAUGE BAD BODY LANGAUGE

 Number your paper 1-11  I’ll give you a few seconds to look at each picture,  Right your first judgments about the people in the pictures  THERE ARE NO RIGHT OR WRONG ANSWERS  Don’t share these with the people at your table. Yet.

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