Organizational Learning to Improve Your Service Delivery System Martin Scanlan

Leveraging Communities of Practice ✜ Sketch of Constellation of communities of practice involved in service delivery Boundary Spanners

Promoting Organizational Learning ✜ Prioritize learning for all members ✜ Foster inquiry ✜ Diffuse innovation ✜ Prioritize learning for all members ✜ Foster inquiry ✜ Diffuse innovation

Prioritize learning for all members ✜ How is tacit knowledge about meeting students’ special needs made explicit within and across communities of practice? ✜ Facilitators ✜ Inhibitors ✜ Norms ✜ Tools, routines, processes, structures ✜ How is tacit knowledge about meeting students’ special needs made explicit within and across communities of practice? ✜ Facilitators ✜ Inhibitors ✜ Norms ✜ Tools, routines, processes, structures

Foster Inquiry ✜ What structures foster cycles of inquiry? ✜ How could these be strengthened and expanded? ✜ What structures foster cycles of inquiry? ✜ How could these be strengthened and expanded?

Diffuse innovation ✜ Why innovations spread: - Relative advantage - Not too complex - Compatible - Trialable - Observable ✜ Why innovations spread: - Relative advantage - Not too complex - Compatible - Trialable - Observable ✜ What innovations currently help your school/parish meet students’ special needs? ✜ Promoters / inhibitors to diffusion ✜ What innovations currently help your school/parish meet students’ special needs? ✜ Promoters / inhibitors to diffusion

Discombobulated?Discombobulated?

Recap: State of the Field I.We are shedding inactive and reactive responses II.Moving toward: Proactive and systemic responses provide a framework for incubating innovation: ✜ Apply core values ✜ Cultivate quality teaching / learning ✜ Involve policy and resource mechanisms I.We are shedding inactive and reactive responses II.Moving toward: Proactive and systemic responses provide a framework for incubating innovation: ✜ Apply core values ✜ Cultivate quality teaching / learning ✜ Involve policy and resource mechanisms

You have spent some time… ✜ Deepening your understanding of how Catholic schools are meeting students’ special needs ✜ Analyzing the service delivery system in your school / parish ✜ Identifying ways to strengthen the organizational learning within this service delivery system ✜ Deepening your understanding of how Catholic schools are meeting students’ special needs ✜ Analyzing the service delivery system in your school / parish ✜ Identifying ways to strengthen the organizational learning within this service delivery system

Where are we sitting?

Study Reflectio n Actio n

As we move into our feeder group meetings… We need to spend time in all three chairs: ✜ Build our knowledge base (office chair) ✜ Act (exercise ball) ✜ Reflect and pray (rocking chair) We need to spend time in all three chairs: ✜ Build our knowledge base (office chair) ✜ Act (exercise ball) ✜ Reflect and pray (rocking chair)