TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY

Italia Puglia

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Tourist Service 3 years 3 yearsQualification Operator in Tourist Companies Operator in Tourist Companies 2 years 2 years State Diploma Technician in Tourist Service Common subjects Subject related to their sector Specializing area

Specializing Area 180 h 180 h Experts Experts Teachers Teachers 120 h Training Training Total 300 h year

An example about a teaching module on GUIDING AND TOUR LEADING

HOURS: 30 TARGET: 4th class- Tecnico dei Servizi Turistici EVALUATION: Test - Creating itineraries – COURSE OVERVIEW: to be able to organize all the movements at the airport, in the hotel, in the museum and on the coach. to be able to keep the group together. to provide a series of practical information. to be ready to act. to be able to speak at least in one foregn language. TASKS: The regional law The tourist jobs Role and competences of a tour leader

A tour leader or courier is someone who accompanies individuals or groups of tourists in the national territory or abroad, following tourist programs already prepared by organizers and providing assistance and tourist information on the way, out of the competences that belong to tourist guides. Each Region fixes requirements and rules to work as a tour leader.

Take care of documents (Passports, visas, sanitary certificates, rooming lists, tickets and vouchers) Kowledge of local currencies and to be informed on the exchange rates. Knowledge of the local customs. Good knowledge of the insurance clauses. Illustrate the historical, geographical and artistic aspects of the places they are going to visit To have an appropriate behaviour in every circumnstances. To be able to understand the clients’ needs in the scrupulus respect of the fixed program To have positive relations with the group.

Elements of tourist geography, of communication and of transport. Tecnique and tourist organization. Tourist legislation. First aid knowlege Foreign language.

CREATING AN ITINERARY You have been asked to accompany a group of foreign people to visit The national reserve of Torre Guaceto. Create an itinerary with the indications you think are necessary to provide before starting the visit.

OUR NATIONAL PARK RESERVA NATURALE

Eleonora MATTEO Headmaster Grazia SANTORO Project Manager Ecoll Team Caliandro Francesco Cantanna Pietro Greco Vincenzo Leone Lucia Magistri Paola Magno Francesco Marchi Annalisa Micoli Francesco Miccoli Rosa Sogno Patrizia Partners Terrae Maris : Costantini Angelo Art Graphic Bianco Stefano