Texas Technology Forum The Future of Mobile Technology Trends and Issues July 16, 2009

The Mobile Workforce Teleworkers Field Personnel- Public Works, Inspection, Engineers, Technicians Travelers Public Safety- Fire, Police, EMS

Four Primary Components Power Hardware/Software Connectivity/Communication Security

Laptops, PC’s and PDA’s Notebooks/Netbooks and Home Workstations Handhelds, Cellphones Specialty Devices- Meter Readers, Ticket Writers

Wireless Communications Data Cards City Wide Wireless- Mesh, Canopy, Access Points Radio Frequency Satellite Cellphones Softphones Radio’s Video Transmissions Live Meetings/Webex

Security Hardware/Software Firewalls Anti-virus and spam VPN’s Two Factor Authentication

Top Security Challenges Some of the most important security challenges facing organizations today include Data protection Vulnerability security Policy and regulatory compliance Identity theft and leakage of information Viruses and worms Risk management Access control User education, training and awareness Wireless infrastructure security Internal network security / insider threats Increasing sophistication of attacks and complexity of security management will demand more integrated / proactive security solutions.

Mobility in it’s simplest form Assumptions that this is complete

The Mobile Office

Squad Car Portfolio MDT and Peripherals Connectivity VPN Wireless Router and Access point Security and Authentication Position (GPS)

The Future Convergence and Consolidation Consoles- F4W, Cisco Virtual Office Hardware- PDA’s & Smart Phones Software Apps- Interoperable Communications, Agency Specific Platforms Voice & Data- Increased Coverage & Bandwidth

All in one consoles Data, Voice, Video, IM and specialty Apps in one view. Group alerts Customizable windows

Packing Power in Small Packages

Models for Agency Networking Social Networking Sites: –Facebook, MySpace, Twitter, –Instant Messaging, LinkedIn

Targeted and Mass Communications Designed for mass notification Excellent for groups- Public Safety, First Responders, Critical Personnel

Discussion Rob Cooper Acct. Exec State and Local Thank You!