1 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Cabin crew on long haul flights Elements of action plan model and related cabin design aspects

2 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Background  Expertise in Human Factors within the authorities  Driving factors  Answering the need  Constraints and limitations for this research

3 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Introduction  Definition of cabin crew as per JAR OPS  What is really a cabin crew ? The safety factor  Dedicated research is scarce  Emergency evacuation testing : Cranfield / CAMI  Emergency evacuation training : Dedale (F-DGAC)  Investigation reports  Sociological approach : Cetcopra (University Paris 1)

4 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) The cabin crew and the aeronautical macro system  The recent evolutions  Airlines’ management policies,  Development of air travel and social consequences

5 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) The cabin crew and the aeronautical macro system  Cabin design and cabin crew  Design requirements : the cabin and the equipment = ergonomics  Operational requirements : licensed/diploma and/or airlines’ internal training  Cabin design with a human factors approach : End users have not been fully involved so far  Process of design : a dual approach by the aircraft manufacturer and the airlines  Cabin crew appropriation of their workplace : an increasingly difficult surrogate process

6 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) A long-haul flight  Preparation of the flight  Flight scheduling  Chief purser pre-flight briefing  Creating a group  Departure  Relation to other crews (flight, ground)  Passengers briefing

7 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) A long-haul flight  Managing the crew during the flight  Initial climb phase  Organising the work of the crew  Arrival  Maintaining contact and vigilance  Abnormal procedures  Planned and unplanned  Automatic reactions

8 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Proposed co-operative model  Knowledge through the human senses  Inputs  Compensating senses and technological tools  Monitoring its activity and developing its representation : building the context  Constructing the expertise  Plans for action and their control  Co-operative activities  The group “ cabin crew ”  Thoughts on the cabin and flight crew relations

9 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Suggested ways forward  Validity of the results  A search for coherence  Experience feedback  Some scenarios  Limitations

10 Stéphane DEHARVENGT F-DGAC SFACT/R.E 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, Atlantic City (USA) Conclusions Recent developments  The Airworthiness Aeroplane Cabin Manual (AACM)  JSSI OSS activities (Training, drills, etc...)  A long way to go...