Work Programme South West CPA 12 July

JHP Group  Established 27 years ago by Hugh Pitman – delivering manpower contracts  Now owned by Management and Private Equity (LDC)  £70M+ p.a. turnover – grown by over 100% in last 3 years  National provider  Head Office in Coventry  Employing 1,400 staff  110+ business centres across the UK 2

Work Programme Structure South West Engage –CASC Focus –Assessment Transform –KASH (Knowledge, Attitude, Skills and Habits) & Support –SFA & NextStep Link –Job Outcomes –Assessment –In Work Support –IWS Team Training Planned Performance Challenges Successes 3

Ethos of our model Focus and emphasis on In-Work interventions The job is not the end point, it’s a milestone along the client’s journey E-solutions where possible Enable and facilitate change in clients Focus on what the clients CAN DO rather than critical factors Each customer journey is unique, and are not linear or sequential 4

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Minimum service levels All customers will be entitled to: Easily accessible delivery premises near public transport routes Online services available 24/7, 365 days per year – via Bond Functional IT skills training Engagement with their provider every two weeks for 2 years A personalised action plan Access to job search facilities (inc. computer based facilities) Work related activity e.g. work experience / community projects Specialist support and interventions driven by need In work support including a single point of contact and mentoring Access to SFA funded vocational training 6

Minimum service levels All JHP end to end partners will need to: Convert 90% of referrals into Work Programme attachments: – LC 94% attachment rate for those clients referred with contact details Complete all attachments within 15 working days of referral: –LC average attachment time is 4 days from receipt of referral Assess the needs of customers once attached on programme Ensure customers are appropriately inducted on programme Complete sustainability assessments as customers move into work, to create in-work action plans Provide some form of incentive to help customers sustain work e.g. rewards, recognition, discretionary funds Ensure customers can feedback on the service they receive Conduct customer focus groups as part of their approach to continuous improvement 7

Key success factors Customer Administration and Support Centre – referral, assessment and support Accurate diagnosis of clients – their needs, barriers, motivations and attitude to work Staff trained to focus on coaching not advising Accurate matching of clients to sustainable work Building self-awareness, self-esteem and self efficacy which are central to sustainability Tools that gather rich data to track success of intervention - Bond 8

Excellence in In-Work Support We are making the leap from… Job Search Career Management 9

Good News Stories 10