The Behavioral Based Safety Journey British Sugar - Wissington Ivan Searle Health, Safety & Environment Manager Keith Jackson Health & Safety Specialist 30/10/2015

Agenda Where we were What we wanted to achieve How its going What went well Peel Your Bananas

Culture Change Program – overall aim

Changing the British Sugar Culture Feb 2013 Compliance. What the law requires us to do Culture Change BBS programme Line Management Leadership and Objectives Safety Rep Development & Training Incident Investigations – Root Causes Zero LTI aspiration Fire Risk Management Process Safety Engineering/Electrical/ DSEAR Work at Height Workplace Transport Human Factors / Behaviours. What people do and why they do it. Physical Safety. Plant, Fabric & Equipment Leadership LT sets the standard What do you want for the business? Injuries become exceptional events and treated as such? Further leadership team actions to achieve this? Culture Change Continue BBS roll out – Cantley & CO Embed and Sustain BBS principles, SIP, & Leadership actions Consistent positive feedback- internal and external Widen ownership and engagement A Company Safety Conference for 2013? Martin Lamb/Steve Cuthbert

Our behaviour based safety programme Application of key role model leader behaviours: Culture Role modelling Communication Fairness Safety balance Challenge Assess risks SIP process overview Leadership workshops Identify and address root causes of unsafe behaviours and conditions Site group(s) With site support Proactive addressing of issues Five step DMAIC process lean sigma aligned RM coached/facilitated Safety Improve- ment Process (SIP) Safety conver- sations “Awareness for all” Workshops Peer-to-peer and by leaders: Challenge Support Reinforce Hazard recognition Constant awareness Working safely Safer Working: Behavioural understanding Corporate commitment understanding Hazard recognition Safer working skills Reinforce key elements and behaviours Understanding of consequences

Culture Change - progress 37 months into 60+ month programme Leadership, Awareness & SIP Workshops Completed at all factory locations and Other business areas – logistics, agriculture, central office Over 1800 people trained to date, including regular contractors Sharing with and including key contractors Challenge now to embed and make it “what we really do” Line Management ownership and application the key Tools to support - including line management led reviews, “safety game”, more consistent communications Personal objectives Local “charters”

Wissington Safety Charter

How Are We Doing? The gut feel is getting better Most people know we are not there yet Recognition and acknowledgment that people are human Reactive stats increased initially? Now showing signs of reducing Severity has reduced especially this current year The hard yards have now started – embedding

What Went Well? Training Dedicated SIP coordinator Continuous Improvement Alignment Contractors involvement and buy in Psychology Acceptance and expectance to be challenged Safety charter development Safety charter messaging, e mails, mouse mats, stress balls, pens, torches, everywhere

Peel Your Bananas The Behavioural Based Safety Cake Sell & Tell Senior team must lead – values & beliefs SIP team make up Dedicated resource Look them in the eye when you shake their hands Give people time Use the tools Make sure you are ready for it Magic Wand The journey is the important part Don’t forget to focus on behaviours

All injuries