CQC Inspections - What does ‘Outstanding’ look like? with Gerry Devine Practice Manager Adviser

Championing Outstanding Everyone has the right to good care Those rare occasions when patients experience less than good get a lot of profile However, CQC is also keen to champion Outstanding service provision So not just identifying shortcoming and driving improvement where needed But also publicising outstanding practice where it is evidenced so enabling other practices to learn from this and in doing so raise the collective bar of service provision

The Jigsaw Box

The New Familiar Operating Model

We are going to focus on exampling Outstanding for The Five Key Questions

What is safe Outstanding? When a practice learns lessons from an internal safety review but then shares this with external agencies and all those involved in it multi- disciplinary teams. When a practice demonstrates that it’s significant event reviews have a profile within the practice. That staff know what to do and are encouraged to engage and post review outcomes are overtly implemented.

When is effective Outstanding? When a Practice reaches out and improves uptake by traditionally hard to reach groups– such as Increasing the numbers of men attending to seek advice on health or lifestyle changes. When they promote patient self-management of long terms conditions. Where patients are empowered with information and support and encouraged to take ownership of their care whilst at the same time working in partnership with the practice.

When is caring Outstanding? When a Practice goes that extra mile exampled by having initiatives like a “taxi fund” to help patients at any time off need. When a Practice actively seeks to address the risk of patients being socially isolated by setting up forums such as a “reading group” and a “gardening club”.

When is responsive Outstanding? When it supports initiatives from its PPG such as Saturday morning drop-in sessions these being health promotion themed events targeting issues that matter to patients. When it uses technology to facilitate access, for example a Nurse Practitioner providing open mobile phone access to teenagers to help them manage their diabetes.

When is well-led Outstanding? When it encourages staff to grow and develop their skills. Where peer reviews are encouraged and reflection and learning are obviously promoted. When it uses technology to facilitate access, for example a Nurse Practitioner providing open mobile phone access to teenagers to help them manage their diabetes.

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