.

 1998 launch  Ministry mandated  Accountability Framework  5 key measures  Funding implications

Key Performance Indicators  Student Satisfaction  Graduate Satisfaction  Employer Satisfaction  Employment Rate  Graduation Rate

 In class paper-based survey  Funded students semester 2 +  Student Satisfaction KPI calculated based on average of 4 Capstone Questions (all 4 questions must be answered)

Student Satisfaction Capstone Questions 2009/10 SYSTEM Very Satisfied/ Satisfied % 14. Overall, your program is giving you knowledge and skills that will be useful in your future career The overall quality of the learning experiences in this program The overall quality of the facilities / resources in the college The overall quality of the services in the college 68.6 Student Satisfaction Rate (based on Capstone Questions) 76.3

KPI KPI KPI KPI KPI 5 Year Avg KPI Algonquin Boréal Cambrian Canadore Centennial Conestoga Confederation Durham Fanshawe George Brown Georgian Humber La Cité Lambton Loyalist Mohawk Niagara Northern Sault Seneca Sheridan Sir Sandford Fleming St. Clair St. Lawrence Province

 Graduate Outcomes Survey conducted by Forum Research Inc. 6 months after graduation  Employer Survey conducted with employers of graduates who have given Forum Research Inc. permission

Graduate Satisfaction Capstone Question 2009/10 SYSTEM Very Satisfied/ Satisfied % 34. How would you rate your satisfaction with the usefulness of your college education in achieving your goals after graduation? 79.8

Employer Satisfaction Capstone Question 2009/10 SYSTEM Very Satisfied/ Satisfied % 74. In general, how would you rate your satisfaction with this employee’s overall college preparation for the type of work he/she was doing? 93.0

 Obtained from Graduate Outcomes Survey conducted 6 months after graduation  Represents graduates who were employed during a specified reference week (based on those who were available for work)

Employment Rate 2009/10 SYSTEM % Employed during reference week (6 months after graduation) 84.8

 Tracks individual students in eligible programs who complete program requirements within 200% of normal program duration

Graduation Rate 2009/10 SYSTEM % Completed program within 200% completion timeframe 65.1

12 Years Later  Year over year general consistency with results  Some modifications to tools and administration practises  Interest in the OEN and student tracking  Some frustration re reporting requirements  Graduation rate review  Heightened focus on accountability KPIs incorporated into MYAA Annual Reports to include  KPI results  MYAAs  Audited Financial Statements

Questions to Consider  Do KPIs provide measures of core outcomes directly tied to the missions of colleges?  Are there other measures that should be considered?  Are the methodologies used for calculation and administration sound?  What is the effective balance between accountability/measurement and flexibility?