Louisiana One Call System, Inc.

PURPOSE Louisiana One Call System, Inc. has been incorporated in the State of Louisiana as a Chapter 501C4 (non-profit) Corporation for the purpose of establishing and overseeing the operation of an Underground Plant Damage Prevention System, called the Louisiana One Call Center.

The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

VISION The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Corporate members consist of companies who need to protect their underground lines or facilities by receiving notices of excavation and marking their underground facilities. Sustaining members are those companies who have an interest in the promotion and betterment of the Louisiana One Call Program. MEMBERS

MEMBER CLASSIFICATIONS Based on Members’ Annual Amount Billed Paid Toward Louisiana One Call’s Total Amount Billed Based On Twelve-Month Period Ending December 31 Of Each Year Principle Member { 3/4 of 1percent (0.75%) } Affiliate Member { exceeds 1/5 of 1percent (0.20%), but less than3/4of 1 percent (0.75%) } Associate Member { less than 1/5 of 1percent (0.20%) } Political Subdivision Member { governing body is duly elected by the citizens of a political region, or governing body is directly appointed by duly elected officials } Sustaining Member { has an interest in the promotion and betterment of the Louisiana One Call Program and has no underground utilities or facilities }

BOARD OF DIRECTORS The property, affairs and business of the Corporation is managed by a Board of Directors, which consists of nine member organization representatives. 6 Principle Members 2 Affiliate Members 1 Political Subdivision Member Representatives are elected for a two year term (Per Bylaws) at the Annual Meeting.

BOARD OF DIRECTORS At the discretion of the elected Board of Directors, one (1) “At-Large” Director may be appointed, or dismissed, by majority vote of the elected Board of Directors. The “At-Large” Director will have no voting privileges and the term of service will be one year. At that time the “At Large” Director will be re-appointed or dismissed.

LOC CORPORATE OFFICERS -Charles Nelson, Chief Executive Officer -Paul Blouin, Chief Operating Officer -Charles (Chuck) Carney, Chief Financial Officer LOC EXECUTIVE STAFF -Paul Blouin, President-Chief Operating Officer -David Frey, Manager-Damage Prevention -Shirley Broussard, Administrative Office Supervisor -Toni Mancuso, Administrative Assistant -Joanna Gennuso, Administrative Assistant LOC BOARD MEMBERS -Charles Nelson, LOC Board Chairman-Colonial Pipeline -Robert Borne, LOC Board Vice Chairman-Entergy -Charles (Chuck) Carney, LOC Board Secretary/Treasurer-AT&T -Henry Leger-Chevron Pipe Line -Lindy Broussard-CenterPoint Energy -Dewey L. (Sonny) Vidrine-Gulf South Pipeline -James Martarona -Lafayette Consolidated Government/LUS -Mike Mancil-ATMOS Energy -James Lass-Cleco Power LLC-“At Large” Board Member

LOUISIANA ONE CALL GOVERNING DOCUMENTS GOVERNING DOCUMENTS Articles of Incorporation Louisiana One Call System, Inc. Bylaws Board Governing Policies Louisiana One Call System, Inc. Corporate Structure/Board Organization Policies and Procedures Louisiana One Call Board Long Range Plan Employee Benefits Package Corporate Principles, Employee Code of Conduct, Employee Guidance and Standards, and The Productive Work Environment

Year End 2011 & 2012 GOALS Improvements to Ticket Management & Promotion of DIRT Reporting Best Practices Committee - by January 30, Evaluate, pilot and implement. Public Awareness Committee - by March 31, Roll-out to members. Promotion of Dig Law Advisory Committee Public Awareness Committee - as an ongoing task - Utilize Magazine Articles, Inserts, Newsletters, Presentations. Industry Outreach Best Practices Committee - by end of 2 nd Quarter, Make recommendations based off of benchmarking current need for additional staff (Damage Prevention Coordinator), Advertising, Media. Paul Blouin - at the October 2011 Board Meeting - Present list of potential outside candidates for committee involvement.

2011/2012 GOALS-CONTINUED Guidelines for Processing Public Complaints & Implementation of Help Desk Ticket Tool Paul Blouin - at the October 2011Board Meeting - Make recommendations to the Board for Help Desk Ticket Tool and revisions to Corporate Structure/Board Organization section titled “ Guidelines for Processing Public Complaints ” This should include process map, improvements in documenting complaints and resolution and educating stake holders of its availability. Paul Blouin - by March 1, Implement approved process. Better Utilization of Committees Staff and Board Members - Ongoing - Actively participate in committees to achieve documented goals.

2011/2012 GOALS-CONTINUED Develop Board Member Orientation Process Best Practices Committee - April Review existing outline and make any recommendations for changes to the Board. Paul Blouin - by May, Schedule Orientation for New Board Members and arrange for Board Doctor to attend Board meeting. Emergency Contact Information - by year end 2011 Paul Blouin and Staff - by December 31, Develop mail-out request to members currently without emergency contact numbers copying LA Department of Public Safety. Paul Blouin and Staff - by March 31, Assess members out of compliance, a fee to offset additional cost to the call center.

2011/2012 GOALS-CONTINUED GulfSafe Locates Issue Paul Blouin - By September 15, Meet with GulfSafe to communicate LOC concerns and take steps to eliminate over- notification. Document meeting. Perceptions, Inaccurate Information Relating to LA One Call Public Awareness Committee - October, 15, 2011 Board Meeting - Develop a presentation to communicate the good things that LA-One Call does (i.e., the development & enhancement of complaint process form, Help Desk Ticket; etc.) Communicate dig law changes. Encourage involvement with Dig Law Advisory Committee. Share Mind Map for LA Damage Prevention.

HISTORY OF LOUISIANA ONE CALL 1975-Established as “DOTTIE” System, Inc Louisiana Damage Prevention Law became effective 1992-Name changed to Louisiana One Call System, Inc Legislation passed to include enforcement of the Dig Law

HISTORICAL FACTS

Since 1994 Installed new computer system-completely upgraded with redundancy in 2002 Built/furnished new building ($500K) Installed new phone system ($110K) in 1996, Installed new phone system ($160K) in 2003, Installed new phone system ($173K) in 2006 Purchased two new voice recorders ($62K), 2003 a new recorder is part of the new phone system, 2006 new recorder ($3K)

HISTORICAL FACTS HISTORICAL FACTS continued Since 1999 –LOC began monthly billing of members –Changed focus to damage prevention –Installed a Website –Implemented 811 to request locates –Began receiving tickets via Internet (65% year end 2011) –Began sending notifications via (86% year end 2011) –Paid off Corporate Office Building Mortgage –Implemented Ticket Management System –Replaced Roof, Carpet, Flooring

HISTORICAL FACTS HISTORICAL FACTS continued Since 2011 –New Phone System –Implemented Help Desk

2012 BUDGET PROJECTED INCOMING CALLS 588,400 (2011 ACTUALS 619,377) PROJECTED OUTGOING CALLS3,089,100 (2011 ACTUALS 3,239,524) PROJECTED INCOME $3,137,997 (2011 ACTUALS $3,202,435) PROJECTED EXPENSES $3,231,774 (2011 ACTUALS $3,213,725) PROJECTED OUTGOING COST/CALL $1.05 (2011 ACTUAL COST/CALL $.98)

MEMBERSHIP

INCOMING CALLS

OUTGOING CALLS

TOTAL COST PER INCOMING

TOTAL COST PER OUTGOING

TOTAL COST PER IN PLUS OUT

TOTAL COST

% 2003/2004/2005/2006/2007/2008/2009/2010/2011

I-TIC% 2003/2004/2005/2006/2007/2008/2009/2010/2011

I-TIC Locate Requests

811 % 2007/2008/2009/2010/2011