ORGANIZATIONAL LEARNING AND EMPLOYEE SUGGESTION SCHEME Dr FLEVY LASRADO 31 OCT 2013

Connecting Organizational Learning to Employee Suggestion Scheme (Organizational Excellence) OLC MENA 2013| Dr Lasrado 2

Dimensions of Organizational Learning OLC MENA 2013| Dr Lasrado 3

ORGANIZATIONAL CULTURE Is there a conducive organizational culture or shared mindset to ensure that the learning takes place : Freedom; Learning from mistakes etc OLC MENA 2013| Dr Lasrado 4

Do we have high quality leaders in our organization? These leaders know how to get the right results the right way. LEADERSHIP OLC MENA 2013| Dr Lasrado 5

HR PRACTICES : MOTIVATION OLC MENA 2013| Dr Lasrado 6

HR PRACTICES: REWARDS OLC MENA 2013| Dr Lasrado 7

ORGANIZATIONAL STRUCTURE OLC MENA 2013| Dr Lasrado 8

TOPIC To understand, Are Organizational Learning and Organizational Excellence connected? OLC MENA 2013| Dr Lasrado 9 Organization al Learning TQM Quality circles ESS

Past 4 years on ESS in UAE organizations Outcome of this research – ESS Sustainability Excellence Model Sharing Research OLC MENA 2013| Dr Lasrado 10

Background What is an Employee Suggestion Scheme and Why do we need it? Who uses it? OLC MENA 2013| Dr Lasrado 11

Employee Suggestion Scheme Used to elicit employee creative Ideas Globally and locally OLC MENA 2013| Dr Lasrado 12

LEARNING AND INNOVATION How well do we innovate and make innovation a key pillar in our firm? OLC MENA 2013| Dr Lasrado 13

Do we need to go after innovation? Do we really believe in Innovation OLC MENA 2013| Dr Lasrado 14

The world around us is changing OLC MENA 2013| Dr Lasrado 15

My parents used to say “clean your plates” because there are children in China who are starving. Now we should say “do your homework” because children in China are starving for your jobs. Friedman, T. (2005). The World is Flat. NYC: Picad or We live in a flat world OLC MENA 2013| Dr Lasrado 16

The challenge Key questions that pose today are: Are we good at generating new ideas with impact and generalizing those ideas across boundaries? How well do we innovate in product, strategy, channel, service, and administration Can we move quickly to make important things happen fast? OLC MENA 2013| Dr Lasrado 17

ESS is tool that can be used to capture the employee creative Ideas! OLC MENA 2013| Dr Lasrado 18

ESS does not necessarily be successful if it is not nurtured Sustainability of the ESS is Important! OLC MENA 2013| Dr Lasrado 19

Sustainability of suggestion scheme “ Achievement of stakeholder’s stated goals involving competence management, profitability, employee productivity and continuous process improvement now and in the future ” OLC MENA 2013| Dr Lasrado 20

The Research Outcome A Sustainability Excellence Model : Factors OLC MENA 2013| Dr Lasrado 21

The Factors Rewards Leadership Organizational Culture Team work Freedom Organizational Design Employee Participation Awareness Feedback OLC MENA 2013| Dr Lasrado 22

Sustainability is not a binary state of Yes or No It is conceptualized as having three different stages: OLC MENA 2013| Dr Lasrado 23

Leadership OLC MENA 2013| Dr Lasrado 24

Organizational Learning and ESS CAUSE AND EFFECT : LEARNING IS AN INTENDED OUTCOME (Borrow, 1993) OLC MENA 2013| Dr Lasrado 25

ESS and OL are Embedded OLC MENA 2013| Dr Lasrado 26

OLC MENA 2013| Dr Lasrado 27

Focus on the factors that foster ESS which in turn leads towards being a leaning organization OLC MENA 2013| Dr Lasrado 28

ESS contributes as a vehicle supporting OL OLC MENA 2013| Dr Lasrado 29

Developing the innovative capability Inspiring story by David Garvin! To OL “Solutions no longer will /have to come from top”! OLC MENA 2013| Dr Lasrado 30 X

Conclusions Essentially there is no one up there ! Managers traditional functions no longer remain! Need to engage in creating, sharing and transferring knowledge for a better tomorrow! Future consequence – ESS/OL -> Organizational Performance! OLC MENA 2013| Dr Lasrado 31

Organizations and Organizing in a “flat” world: The flattening of the world is about the creation of a global platform for multiple forms of sharing work, knowledge. Friedman, T. (2005). The World is Flat. NYC: Picador; OLC MENA 2013| Dr Lasrado 32

THANK YOU! OLC MENA 2013| Dr Lasrado 33