Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; GHIJKLMNOPQRSTUVWXYZ[\ ]^_`abcdefghijklmnopqrstuvwxy z{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º» ¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔ ÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèé êëìíîïðñòóôõö÷øùúûüýþÿĀāĂăą ĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģ ĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœ ŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲų ŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝Ẁẁẃ ẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊ ĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠ ĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌ ŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮ ŰŰŲŲŴŴŶŶŹŹŻŻ−≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞ ΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζ ηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕ ЖЗИЙКЛМНОПРСТУФХЦЧШ ЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛ МНОПРСТУФХЦЧШЩЪЫЬЭ ЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏ ѢѢѲѲ ѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area Ericsson Internal | Leadership On-the-Go EMMF | | Page 1 Learn how to manage and facilitate meetings effectively by using the Plan, Lead, Follow-up model 1.Plan Before: A plan to use an Agenda Template to improve clarity of communication 2.Lead During: Agile facilitation techniques to manage behavior, keep meetings on track, and increase collaboration 3.Follow up After: Action planning to eliminate time wasters and increase results 4.Apply learning to real-life examples 5.Commit to taking action in your role Effective Meeting Management and facilitation Objectives Leadership Framework

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; GHIJKLMNOPQRSTUVWXYZ[\ ]^_`abcdefghijklmnopqrstuvwxy z{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º» ¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔ ÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèé êëìíîïðñòóôõö÷øùúûüýþÿĀāĂăą ĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģ ĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœ ŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲų ŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝Ẁẁẃ ẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊ ĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠ ĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌ ŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮ ŰŰŲŲŴŴŶŶŹŹŻŻ−≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞ ΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζ ηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕ ЖЗИЙКЛМНОПРСТУФХЦЧШ ЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛ МНОПРСТУФХЦЧШЩЪЫЬЭ ЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏ ѢѢѲѲ ѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area Ericsson Internal | Leadership On-the-Go EMMF | | Page 2 $37 Billion Salary cost of poor meetings in the U.S. 1 What is the cost to you? Virtual Meetings Who is listening, participating, contributing, and taking on shared responsibility for success? #1 Challenge: Getting everyone engaged and participating 90% said they multitask 70% doing other, unrelated work 50% doing or texting 35% eating 35% on mute to conduct side conversations 25% surfing the web Death by Meetings – Summary Great meetings are a reflection of great leaders

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; GHIJKLMNOPQRSTUVWXYZ[\ ]^_`abcdefghijklmnopqrstuvwxy z{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º» ¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔ ÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèé êëìíîïðñòóôõö÷øùúûüýþÿĀāĂăą ĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģ ĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœ ŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲų ŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝Ẁẁẃ ẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊ ĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠ ĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌ ŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮ ŰŰŲŲŴŴŶŶŹŹŻŻ−≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞ ΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζ ηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕ ЖЗИЙКЛМНОПРСТУФХЦЧШ ЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛ МНОПРСТУФХЦЧШЩЪЫЬЭ ЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏ ѢѢѲѲ ѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area Ericsson Internal | Leadership On-the-Go EMMF | | Page 3 ›Quarterly sales review; “We need better sales results. Any suggestions?” –Better: “ ›Strategic planning; “So what do we think our vision should be?” –Better: “ ›Leadership impact; “How is everyone doing with your teams?” –Better: “ ›Communicating change; “Do people know what we expect from them?” –Better: “ ›Project / team meeting; “Why aren’t we doing as well as we should be?” –Better: “ Plan before Power Questions Lead During ›Be well prepared – Provide others with a clear direction. Set appropriate standards of behavior. Courageous Leadership ›Present well – Develop expertise through continual professional development. Don’t read slides. Competence Drive ›Manage self – Adapt interpersonal style to suit different people or situations. Take responsibility for actions. Upholds ethics and values. Demonstrate Integrity ›Manage participation – Demonstrate an interest in and understanding of others. Recognize and reward the contribution of others. Listen, consult others and communicate proactively. Support and care for others. Agile methods demand a high degree of a collaborative approach to problem solving rather than a plan designed by a single expert. ›Be decisive – Make prompt, clear decisions, which may involve tough choices or considered risks. Bring discussions to a close or table them to keep the meeting moving. ›Gain commitment – Encourage participant dialogue and contributions. Enable People ›Innovate – Produce new ideas, approaches or insights. Ask frequently, “How can we do this better, cheaper, faster?” Accept new ideas. ›Manage conflict – Adapt to changing circumstances and redirect where necessary.

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; GHIJKLMNOPQRSTUVWXYZ[\ ]^_`abcdefghijklmnopqrstuvwxy z{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º» ¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔ ÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèé êëìíîïðñòóôõö÷øùúûüýþÿĀāĂăą ĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģ ĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœ ŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲų ŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝Ẁẁẃ ẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊ ĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠ ĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌ ŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮ ŰŰŲŲŴŴŶŶŹŹŻŻ−≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞ ΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζ ηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕ ЖЗИЙКЛМНОПРСТУФХЦЧШ ЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛ МНОПРСТУФХЦЧШЩЪЫЬЭ ЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏ ѢѢѲѲ ѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area Ericsson Internal | Leadership On-the-Go EMMF | | Page 4 Redirection Language to Memorize ›Accept “You may be right. How do we make it better?” –Make it your own: “ ›Validate/diagnose “What is your top concern?” or “What is the group’s view on this?” “Could you elaborate or perhaps give an example?” –Make it your own: “ ›Defend “Let’s not shoot down this idea prematurely. Let’s give it some time for evaluation.“ “Thanks for playing devil’s advocate. Let’s also view the positive.” "We all recognize your expertise in this area. Let’s hear from others in case some new ideas emerge.“ "John has made his opinion clear. Does anyone else have something they would like to add?“ –Make it your own: “ ›Defer “Can we park your concern and discuss it later?” or “That’s a good question we can put that on the parking lot.” –Make it your own: “ Follow-up After Track Actions – Inspect what you Expect Check Progress Using one word or phrase, how is implementation coming along? What actions have you taken? What has been accomplished so far? Can you provide a one- page summary of progress? Clarify Expectations Can you recall why this goal or action is important? What are we hoping to accomplish? Offer Support What might help get things moving forward or back on track? Who can support? Where is help needed? What help is needed? Who has been supporting you? Remove Barriers What challenges need to be addressed? What if anything has changed since we first set this goal? Where is more effort needed? What is the next step? Drive Accountability What did we agree to? What is the impact? What will you do now? What do you need to start, stop, or continue doing? How will we track activity? How can you follow through? Celebrate Wins What is working well and should continue? What success or progress can we celebrate? Who do we need to thank?

Slide title 44 pt Text and bullet level 1 minimum 24 pt Bullets level 2-5 minimum 20 pt Characters for Embedded font: !"#$%&'()*+,-./ :; GHIJKLMNOPQRSTUVWXYZ[\ ]^_`abcdefghijklmnopqrstuvwxy z{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º» ¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔ ÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèé êëìíîïðñòóôõö÷øùúûüýþÿĀāĂăą ĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģ ĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœ ŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲų ŴŵŶŷŸŹźŻżŽžƒˆˇ˘˙˚˛˜˝Ẁẁẃ ẄẅỲỳ–— ‘’‚“”„†‡…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊ ĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠ ĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌ ŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮ ŰŰŲŲŴŴŶŶŹŹŻŻ−≤≥fifl ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞ ΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζ ηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕ ЖЗИЙКЛМНОПРСТУФХЦЧШ ЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛ МНОПРСТУФХЦЧШЩЪЫЬЭ ЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏ ѢѢѲѲ ѴѴ ҐҐәǽẀẁẂẃẄẅỲỳ№ Do not add objects or text in the footer area Ericsson Internal | Leadership On-the-Go EMMF | | Page 5 Plan, Lead, Follow up Key manager actions Virtual Meetings Key manager actions