“The America I love still exists at the front desks of our public libraries.” - Kurt Vonnegut

CREATING A ‘CULTURE OF YES’ AT YOUR LIBRARY AND IN YOUR COMMUNITY Kieran Hixon & Sharon Morris Colorado State Library

Observed at a library…

First Impressions?

Library First Impressions

Library – Yes, but

Collections

Yes, but …

Customer Service

Responsive Predictive Encouraging Engaging Empowering

Policies

Annotation Tools The tool buttons will open in a row on the left side of your screen, once you click on the marker, at the top left corner of the screen. Check mark  Click on square, half-way down.  Use the drop-down menu and choose the check mark.  Click on slide to indicate choice.

Think & Share – Three Things

Summary & Outcomes Discover at least three ways to go from good enough to unexpectedly amazing Look at the value of “Yes, and…” as it applies to displays, policies & services at your library Share and learn techniques for shifting your library culture to invigorate the relationships between your staff and your community

“Always say ‘yes’ to the present moment... “Say ‘yes’ to life and see how life starts suddenly to work for you rather than against you.” - Eckhart Tolle

Thank you! Kieran Hixon Sharon Morris