Q: “ How are things done around here?” A: “Just the way the resident wants!” Planning and delivering continuous improvement for dementia service provision. Julia Pitkin Dementia Care Trainer & Care Assessor for 360 Forward Ltd T:

2 “What the person wants to experience” (Outcomes) “The actions we will take to achieve it” (Processes) “What do we need to make it happen” (Structures) Working with the 360 Standard Framework

T: Observation Dementia Care Mapping Specialised communication groups Talking Mats ™ Art, Poetry & Music Prompts & aids Picture, word, an emotion

 instigated by the resident,  powered by the whole staff team.  relatives & friends must be involved.  a way of doing things for the better “How do residents feel about mealtimes?” How does Mrs Smith feel about gets up in the morning?”  across all departments.  commitment and encouragement,  positive language and attitude.  mistakes and appropriate risk taking  process that made this happen are recorded daily.  reflection and evaluation T:

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Allan, K. (2001) Communication and Consultation: Exploring ways for staff to involve people with dementia in developing services. Bristol: Policy Press. Litherland R. (2008) Involving people with dementia in service development and evaluation. Production, Mcgraw−hill. Duff P & Hurtley R (2011) The 360 Standard Framework (360 SF)™, The 360 Foundation. National ‘Living with Dementia’ programme was launched by the Alzheimer’s Society (2000) in response to people with dementia who had their voice heard in an organization that represented their interests: ‘Listen to us, hear us, we are here.’ Talking Mats™ Talking Mats Centre, Stirling University Innovation Park, Scotland T: