0 Building a Better Work Environment

1 What would we like to do today? This program aims to improve the culture of our workplaces by improving the level of respect shown by employees to each other.

2 Why do we wish to do this? Make work more fun Make the workplace more productive Result in better retention of employees Results in more discretionary effort by employees Leverage the talent of all our employees not just a few It’s the right thing to do It fits Tyco’s values

3 What is Respect?

4 Respect is the set of behaviors that are appropriate for the culture and the values of the organization, that do not harass and allow fellow employees to contribute fully. Treat others as they would like to be treated

5 Keep my words positive, because my words become behaviors. Keep my behaviors positive, because my behaviors become habits. Keep my habits positive, because my habits become my values. And keep my values positive, because they become my destiny.” Gandhi Getting There – how “positive” words influence a “positive” destiny

6 Tyco’s Values What are Tyco’s values?

7 Tyco Values Integrity Excellence Team Work Accountability

8 Exercise: Discuss the positive and negative behaviors in teams. What behaviors make the team more effective, more fun to be a part of and more inviting to join? And what behaviors do not?

9 Exercise: Negative Behaviors:  No eye contact  Folded arms  Sighing  Offensive posters, calendars in work space  Excluding others from group activities Positive Behaviors:  Eye contact  Others listen to your ideas  Open communication  Contributions are recognized  Two-way dialogue  Personalization  Healthy debates  Listen regardless of position

10 Case Study 1 You are on a project team (work group) and one of the team members rarely allows others to express their opinions, and becomes angry if others do not agree with his position. Discuss the impact of this behavior and suggest ways you can change what is happening.

11 Case Study 2 One of your co-workers is very “moody”, and sometimes this behavior affects the team. Discuss what you should do? Isn't an employee allowed to have an off day?

12 Case Study 3 One of your co-workers is the slowest to accept new things. He always wants to leave things the way they are. “Don’t fix it if it isn’t broken”. Discuss this and decide if action is required.

13 Case Study 4 One of the newest team members in your team is very good at new technologies. She has no time for the more experienced team members who are not as “sharp” at the new technologies but understand the business better. What is happening here and what should be done in this case?

14 Case Study 5 One of your co-workers is from another country. She speaks with a very strong accent, so strong that you have difficulty understanding her. You know that others in your team have the same difficulty. You know that she is good at her work but because of the problems understanding her your team does not invite her to any meetings that you have to solve problems. What is the correct behavior here?

15 Lessons Learned What was learned from the case studies? What behaviors should we encourage and display ourselves? What behaviors are not respectful?

16 Respectful Behavior How does it look? How does it make you feel? How does it affect the team? How will you encourage more of this type of behavior?

17 Action Planning What do we want you to do? - Be a champion for “respectful” behavior - Align your behavior to Tyco’s values - Include your fellow employees - Reinforce this with your fellow employees Complete the action planning form

18 Improve the culture of our workplaces, by improving the level of respect shown by employees to each other.

19 Available help: Your local HR team Your manager or another manager The corporate HR team The ombudsman The ConcernLINE