Call Recording – SIP Style Why Record your Phone Calls?

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Presentation transcript:

Call Recording – SIP Style Why Record your Phone Calls?

3 VoIP Call Recording for: –Quality –Awareness –Vigilance –Business Protection –Presence

4 VoIP Call Recording – How it Works VoIP Call Recording works by listening to the SIP and RTP packets on a data network – reassembling them, creating a wave file and categorizing them into a database for easy search, retrieval, listening an ing. SIP RTP SIP RTP Listener Wave File Store and Playback

5 Technical Diagram Van Nuys Santa Clarita Duarte Artesia Los Angeles Moorpark Canyon Country Encino, CA, Firewall VoIP Telephone System Internet SIP Print Computer PSTN VPN SIP Trunks Alabama Firewall VoIP Telephone System SIP Print Computer Satellite Firewall VoIP Telephone System SIP Print Computer

6 SIP Print – Pure, Affordable SIP Recording Why SIP Print? Pure system-level SIP recording Affordable with rapid ROI SIP-compliant Up to 200 seats/location Simple to install Easy to manage No integration with IP-PBX or handset required Certified for many of today’s leading phone systems Call Recording For: Call centers Financial services Legal services Emergency services Law enforcement Educational institutions State & local government Small & Medium size business -Training purposes -Quality assurance -Customer satisfaction monitoring -Legal/compliance requirements

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