Computer supported cooperative work -Advanced concepts Jens Bjarke Pedersen 1

Agenda CSCW CSCW applications Concepts in CSCW Common/shared information space Field studies The project 2

CSCW Computer supported cooperative work – Develop software for groups to increase cooperative work – From other software failures – Qualities of co-operative work process – How to develop computer software to help this process – How process could be organized 3

Computer supported cooperative work Shared environment 4

CSCW Applications GROVE Calendar Management The Co-ordinator CRUISER 5

Concepts in CSCW Articulation work Situated action Mutual Influence Shared Information Space Shared Material Double Level Language Equality 6

Common/shared information space Describes the cooperative work done within the organization Floats across time and place Contains artifacts for coordination of work and sharing of information Could be physical Creates awareness for the cooperation Several parameters characterize a CIS – The degree of distribution – The multiplicity of webs of significance – The level of required articulation work 7

Common/shared information space A hospital work process Central artifacts – Care-journal – Patient’s record – Work-calendar and schedule The Hospitals CIS – Accumulation, documents and transmission – Collaboration 8

Field studies Why should this be conducted Natural settings Holism Descriptive Members point-of-view 9

Field studies Observation – Why – Role – Focus of observation Note taking Video recording – Analysis – Why use video and why not Interview – How, who and where 10

Field studies Traditional approaches – Customer surveys – Operability assessments – Focus Groups – Field trips Field visits Field test Example from other projects 11

The project Motivation: Current work flow(Field study of ourselves) Split into three phases 12

The project Overview: Knowledge management system – Reusing existing knowledge, Organize knowledge in projects, sharing knowledge 13

The project Overview: Hypertext concepts – Links, anchors, different structures of information 14

The project Overview Computer supported cooperative work – Planning, Shared information space, asynchronous cooperation on documents 15

New work flow With the use of the system 16 The project