Chapter 5

We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they sit/stand? Are there facial expressions? Do we see gestures? What’s the tone of voice?

Body Basics Body Language- the way we use our bodies to send messages Helps us recognize the truth. People remember more of what they see than hear. Humans on average produce up to 700,000 different physical signs.

Positive Body Language Relaxed Posture Lean Closer Arms Relaxed Smile at Humor Good Eye Contact Nod Agreement Use Gestures

Negative Body Language Body Tension Arms Folded Speaking Hand To mouth Fidgeting

OBJECT COMMUNICATION Anything you wear, carry, decorate with says about you Ex. Clothing, hair style, grooming, cosmetics, etc.

2 Important Principles You can make yourself look and feel better by using more positive body language. Body language is contagious.

INTERPRETING NONVERBAL MESSAGES Double Messages? Covering Our Own Messages Tips Don’t just look, but see! Be alert for behavior patterns. Look for clusters of signals.

FACIAL EXPRESSIONS Six Emotions: ialExpressions >Surprise >Anger >Disgust >Happiness >Sadness >Fear Not the best place to look (You can disguise your face easily) ialExpressions

TONE OF VOICE Rate Pitch Fast when excited Faster when persuading “Oh” What does it mean to you? “I’m bored” “You surprised me” “I made a mistake”

LYING Can’t depend on smiles and frowns Can depend on body posture Decreased hand activity Increased face touching Increased body shifting/Stiff and rigid posture

MULTICULTURAL MESSAGES Nonverbal Communication Is NOT best when dealing with different cultures Gestures Thumbs up Nodding head Tapping head with finger

GREETINGS Handshakes Hugs/Kisses Bows

TOUCHING CUSTOMS Language of Physical Intimacy Most powerful of all Communication Channels Appears to affect genders differently

SPACE Personal Space- comfort zone where intrusions are unwelcome Americans Asians Latins