Enterprise Content Management: Don’t let the content manage you Jonathan Stuckey Solutions Specialist Microsoft New Zealand Ltd

Why am I here? Introduction to ECM and it’s impact What is Microsoft’s offering & approach Hear a real customers experience Translate this to business opportunities Discover what you can do

What is Enterprise Content Mgt? ECM: catch-all phrase for whole mess of customer challenges and problems Industry & compliance business changes Services driving channel Opportunities Natural ‘renewal’ process in key areas Etc.. ISV vendor consolidation Technology convergence Commoditisation of Big-Ticket IT

Communication ECM Market WebDocuments Digital Assets Business Process

What’s the big picture?

Business Transitions Business: –Changing world –Channel models & convergence –Internet pure-play vs. Bricks’n’mortar Generations: “changing of the guard” Information Control: –Compliance & regulation –Explosion in volume

Managing the Change Buy vs. Build …vs. Cost –Economy of scale –Point/Turn-key vs platform –Mgt & maintenance part of problem Employees –impact of churn –Mgt of information –New models of work, for new gen. Business imperative –Speed to decision is critical –Everyone is international –Service is key, not commodity

The customers decision PlatformTurnkey Buy vs BuildDeployment CostStandardisationUser adoptionAcquisition CostSpecialisedIntegration

2007 OFFICE SYSTEM Supporting the challenge of change

Loyalty New Zealand Ltd Chief Information Officer Laurence Chiu

Customer: What does it mean? Stuff happens Hard decisions Drive the Value in “Sum of the parts” ‘Partnerships’ are not just project delivery Vision CAN be Reality

Partner: What’s in it for me? Engage with customer more deeply Incremental services by enabling capability Explore new business areas Reuse of current skills –broadening impact for customer & you

So where’s the money? Source: APAC ECM Software Markets - Frost & Sullivan,

Next Steps Identify good fit organisation in ECM arena –Understand that may need to partner Bring skills, certifications & competencies –Portals & Collaboration –Enterprise Content Mgt and Forms –Unified Communications

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.