P.i.M.P.S One Brick Volunteer Retention 1

About One Brick… 2

Team Charter

Project Lifecycle

Stakeholders

Scope Statement –Vision Statement To support One Brick’s mission to create a unique, social and flexible volunteer environment by increasing the retention rate of new volunteers –Business Need The growth and development of the SF Chapter of One Brick depends on the retention of its volunteers. The organization currently does not have a plan in place to achieve this. –Project Description To provide better communication around volunteer opportunities, to create better incentives for repeat volunteers and to retain 10% of new volunteers by end of year –Project Lifecycle Approach and Deliverables (Scope) Project Lifecycle Approach We plan on performing a gap analysis to identify what is currently successful, what is not, and what could be.

Project Scope

Project Objectives

Assumptions & Constraints Assumptions –Baseline user retention is less than 10%. –Volunteers want to participate. –Volunteers have a favorable impression of One Brick and are welcome to the idea of socializing with other volunteers. –The outcome of this project addresses a key business need for the organization. Constraints –All volunteer-based (lack of resources) –Timeline –Not involved in the implementation (monitoring and controlling left to the organization) –Only 4 people on the project team

Top Risks

Responsibility Matrix

Risk Response Plan

One Brick Management Training CurrentRecommended Prospective Management Team members are only tested on event organization skills; not all members may be suited for the social aspect Interview prospective members to ensure interpersonal skills are met Some Management Team members were promoted quickly and did not receive appropriate training Require that all members of the Management Team must attend an All Hands, Retreat or Refresher Course at least once a year Policies are not updated including one regarding how to communicate with new and existing volunteers Continue working on updating Policies and present at Refresher Course and post on One Brick wiki page There is no procedure in place to ensure a social event is scheduled after a volunteer event Require that all Event Managers include a review of the social event in their event feedback No system in place to ensure all Management Team members understand the priorities of One Brick including the retention of new volunteers Need to formalize the Orientation process to have Management Team members sign a document stating they have read and understand the One Brick Policies and Priorities

Costs and Duration for Training DurationCost Initiation1 dayNone Planning1 weekNone Execution4 weeks$1,000 Monitor & ControlThrough the end of 2010$1,000 ClosingEnd of 2010$2,000

One Brick Training Execution Plan

Management Training Milestones MilestonesApproximate Date All policies are updated and reviewed1 week after execution begins All Event Managers and Coordinators have completed updated training 4 weeks after execution begins All Event Managers are sending in reviews of their after event socials8 weeks after execution begins