Managing Quality Instructor: Hank Sobah TEAMS

Types of Teams u Department - Focused u Cross Department - Process Improvement u Organizational - Strategic

Team Development u Forming u Storming u Norming u Performing

Team Roles u Leader u Facilitator u Member u Coach/Sponsor u Timekeeper u Scribe

Team Personalities u Contributor u Collaborator/Communicator u Challenger

Let’s talk a moment about “Dysfunctional Teams... ”

Differences Between Teams and Committees u Teams –agreement by consensus –record of team meetings and action assignments within 24 hours –clear ground rules, timelines, and roles/responsibilities u Committees –vote according to Robert’s Rules –minute distribution for purposes of documentation distributed at subsequent meetings –no ground rules, timelines, or roles/responsibilities

Differences Between Teams and Committees u Teams –have a beginning and an end related to specific goals –started up by and for the organization –members have process knowledge and rotate t do work –process improvement, outcome oriented u Committees –go on and on without any end in sight –mandated by external forces –membership chose on a title only basis and remain members forever t show up t structure (policy and procedure oriented)

Meeting Dynamics... running a team meeting

GETTING STARTED Ô Purpose Ô Membership Ô Relationships Ô Responsibilities Ô Meetings The Charter

THE TIMELINE Where are you going, and what are the steps along the way?

FORMS u Agenda u Minutes

AGENDA Review Charter (5 minutes) Review previous team meeting minutes (5 minutes) Review action assignments (15 minutes) Discussion (25 minutes) Develop agenda for next meeting including alloted time (5 minutes) Review action assignments for next meeting (5 minutes)

Team Meeting Minutes Team ___________________________ Date_____________ Start Time:__________ End Time:_________ Members Present:______________________________________________ Members Absent:_______________________________________________ Topic DiscussionAction and/or Recommendation

TOOLBOX Flipchart, markers, tape Watch Post - its, paper, pencils

Common Sense Team Tools u Problem Statement u Brainstorming u Affinity Diagram u Fishbone Diagram u 9 Block Grid u Force Field Analysis u Flowchart u Timeline