 2015 Intercultural Services | Culture in Organizations SHRM Conference October 15 th 2014 Bolstering Innovation and Creativity through cultural Diversity CONSULTING TRAINING PROJECTS

 2015 Intercultural Services | Culture in Organizations Cultural Diversity U.S. Census Bureau % of the total U.S. population are foreign born The Percentage ranges from just over 1% in West Virginia to 27% in California

 2015 Intercultural Services | Culture in Organizations Lost in Translation Vilet 2011

 2015 Intercultural Services | Culture in Organizations Innovation and Creativity Exposure to foreign Cultures helps People become more creative. Roy Y.J. Chua, Harvard Business School 2011 Effective use of cross-cultural project teams can provide a source of experience and innovative thinking to improve the likelihood of project success and enhance the competitive position of the organization. Anbari et al. 2009

 2015 Intercultural Services | Culture in Organizations Innovation and Creativity Exposure to foreign Cultures helps People become more creative. Roy Y.J. Chua, Harvard Business School 2011 Effective use of cross-cultural project teams can provide a source of experience and innovative thinking to improve the likelihood of project success and enhance the competitive position of the organization. Anbari et al Alas, there is also and increased Potential for  Misunderstandings, Communication Problems  Participation and Cohesion Problems  Conflict Without training culturally diverse team tend to perform below par

 2015 Intercultural Services | Culture in Organizations By not taking better advantage of Creativity and Knowledge available in other Cultures, Organizations are losing Opportunities for Innovations Creativity and Innovation E. Shiu 2014 Leading to  New Products, Market Segments and Channels  Greater Talent Pool, Reduction of Turn-over  Improved Motivation and Efficiency, higher Workplace Satisfaction  Enhanced Company Image

 2015 Intercultural Services | Culture in Organizations  Whether in domestic or global business environments, HRM must adapt to cross-cultural factors for the success of the organization and its people.  The workforce of the 21 st century is increasingly diverse and multicultural. To effectively manage and lead in this environment, HR must be knowledgeable about cross-cultural factors – on both the domestic and global fronts – in human resource management.  By promoting education in cross-cultural competencies throughout the organization, HR can better serve the company to successfully achieve its mission and goals. HR Future SHRM Research Quarterly 2008

 2015 Intercultural Services | Culture in Organizations  Whether in domestic or global business environments, HRM must adapt to cross-cultural factors for the success of the organization and its people.  The workforce of the 21 st century is increasingly diverse and multicultural. To effectively manage and lead in this environment, HR must be knowledgeable about cross-cultural factors – on both the domestic and global fronts – in human resource management.  By promoting education in cross-cultural competencies throughout the organization, HR can better serve the company to successfully achieve its mission and goals. HR Future SHRM Research Quarterly 2008 Are domestic and international companies today sufficiently prepared to manage and reap the benefits of a culturally diverse workforce?

 2015 Intercultural Services | Culture in Organizations HR Functions Transversal Functions Process Functions adapted from Dowling/Schuler/Welch 1999 / Hilb 2005 International Assignments in International Organizations HR Global Coordination HR Organization HR Information HR Marketing HR Controlling HR Planning Staffing Performance Management Learning & Development Compensation & Benefits Labor Relations Organizational Culture Strategy / Structure / Policies / Procedures

 2015 Intercultural Services | Culture in Organizations Call to Action Transversal Functions Process Functions Intercultural Training for all involved Selection criteria to include cultural Variables International Assignments / HR Global Coordination Culture-inclusive HR Organization Structure Culture-sensitive and inclusive HR Information Culture-relevant and inclusive HR Marketing Campaigns Data mining for cultural Variables - HR Controlling Culture inclusive HR Planning Culture-sensitive Staffing Criteria Culturally-mixed Teams Culture-relevant Performance Management criteria Culture-sensitive L&D delivery materials / Intercultural Training Culturally motivating Compensation & Benefits Culture-sensitive Labor Relations Organizational Culture Strategy / Structure / Policies / Procedures adapted from Dowling/Schuler/Welch 1999 / Hilb 2005

 2015 Intercultural Services | Culture in Organizations  Staff from over 50 different countries  Equality and Diversity Action Plan  Creation of Intercultural Working Group  Internal and External Projects Example Results Increased Work Satisfaction of bus drivers Increased number of Applicants Better Community Integration Success highlighted in Media Public Recognition as Company of Best Practice

 2015 Intercultural Services | Culture in Organizations Cultural Intelligence is at the heart of business success and managing culturally diverse people successfully Thank You adapted from Martin & Vaughan 2010