1 POLICY ADMIN MONTHLY REPORT, January,2010 Elaine Hsieh ( Chi Di )

2 Agenda

3 Performance Index Of PA Incomplete RateIncomplete Rate CFS Return RateCFS Return Rate ME RateME Rate UW Premium Collection EfficiencyPremium Collection Efficiency TIA Checking RateTIA Checking Rate Premium Not Taken RatioNot Taken Ratio Call Out Successful RatioCall Out Successful Ratio POS & Call Center

4Under10% Target 2010 LocationNov. Dec. +/- Received Case Incomplete Case Ratio HCMC10.3% %-1.5% HN12.9% %-2.7% DN5.3% %-4.5% CT5.7% %-1.8% Company10.7% %-2.5%

5 CFS Return Rate Policy Set Delivery Speed-Within 14 DOver94% Target 2010 LocationNov. Dec. +/- Issued case within 14 days ratio HCMC88.2% %-0.2% HN94.7% %-4.0% DN96.7% %-1.3% CT98.0% %-1.7% Company94.2% %-2.8%

6 ME Rate Risk Selection Tend to 7% Target 2010 Decline reason caseratio Out of sale area 333.3% Occ.Class 4th 222.2% Others 222.2% Hypertension 111.1% Hepatitis B, C 111.1% grand total % ME reasoncaseratio over 50y % others % random check8 6.2% hypertension6 4.6% overweight4 3.1% hepatitis B3 2.3% grand total %

7 Premium Collection EfficiencyOver80% Target 2010 LocationSep Oct. %+/- receivableActual case Premium (M) case Premium (M) HCMC 83.2% , , %-8.5% HN 79.5% 367 1,162, , %-3.6% DN 63.0% 30 45, , %12.7% Company 80.7% 892 2,039, ,497, %-5.5%

8 TIA Checking Better Receipt Controlling Over Over96% Target 2010 Location13th 1st,2010 +/- Checkable caseuncheck caseratio HCM 1 96% % -6% HCM % - HN 1 100% % -9% HN % - HN % - DN 92%367399% 7% CT 100% % -5% Company 98% % -5%

9 POS –Policy Owner Service Not-Taken Rate Under Under4% Target 2010 Location11 th 12 th+/- Issues casesNot-taken Ratio CasesPremiumCasesPremium HCMC2.9% , ,8952.8%-0.1% HN5.0%576 1,702, ,9055.4%+0.4% DN8.6%96 358, , %+4.5% CT6.0% , , %+6.2% Total4.9%989 3,195, ,9396.7%+1.8%

10 Call Center Customer Care & Information Correct Over 92% Over 92% Target 2010 LocationNov. Dec. +/- Call out case Success case Success Ratio HCMC97.4% %1.7% HN88.1% %3.0% DN91.7% %-3.2% CT93.7% %2.4% Total91.2% %2.4%

11 PLAN of NEXT MONTH CFS managementCFS management Banc Assurance Launch PreparationBanc Assurance Launch Preparation UW Auto Pay Procedure.Auto Pay Procedure. Renewal Receipt Strictly Checking Renewal Receipt Strictly Checking Premium POS Surrender Persuading Procedure

12 AUTO PAY START Auto Pay Flow Chart 2ed times Auto pay

13 POS– Surrender Persuading Procedure Customer come to Surrender SC staff SC Manager Show the disadvantage of Surrender. Give Solution Policy LoanPolicy Loan Change Pay ModeChange Pay Mode Reduce SAReduce SA Step 1. Step 2

14 THANKS FOR YOUR LISTENING