USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration

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Presentation transcript:

USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration

USA.gov and GobiernoUSA.gov U.S. government’s official web portal English and Spanish Help the public find official information and complete tasks Renew passport, find grants and benefits, etc.

Communication Channels Our sites

Communication Channels Our sites Phone Chat FAQs

Ask Us Call FED INFO ( ) answers.usa.gov FAQ database Chat online Monday-Friday, 8 A -8 P ET form

Communication Channels Our sites Phone Chat FAQs Search

Communication Channels Our sites Phone Chat FAQs Search Mobile

USA.gov Mobile Site Contact Your Government Search Call 1 (800) FED-INFO Us Visit Our Blog – GovGab.gov

Communication Channels Our sites Phone Chat FAQs Search Mobile YouTube

Communication Channels Our sites Phone Chat FAQs Search Mobile YouTube Facebook Twitter

USA.gov - Responses since January staff provided answers and additional information for USA.gov’s channels 80 replies to questions/inquiries Facebook: 70 Twitter: hours spent over 6 months Over 2,300 clicks on trackable links used in responses

GobiernoUSA.gov - Responses since January staff provided answers and additional information for GobiernoUSA.gov’s channels 7 replies to questions/inquiries Facebook: 7 Twitter: 0 1 hour spent over 6 months Almost 150 clicks on trackable links used in responses

Communication Channels Our sites Phone Chat FAQs Search Mobile YouTube Facebook Twitter Short.gov URLs

Go.USA.gov Open to government employees Only shortens government URLs Users know they will reach official government information

more portable!

Communication Channels Our sites Phone Chat FAQs Search Mobile YouTube Facebook Twitter Short.gov URLs

Thanks! Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General facebook.com/USAgov facebook.com/GobiernoUSA