Service Quality Innovation Trust Safety Quarterly Meeting April 24, 2013

Service Quality Innovation Trust Safety Arthur Samet Projects Awarded… But Not Low! New Opportunities… Elon Town Center Repeat Customers… Mylan, Volvo

Service Quality Innovation Trust Safety Customer Feedback Mylan Cooler Score of “10” for Bryan Hedgecock and Steve VanAlstyne. The Job Site has Never been as Safe as when Steve is on site. Reporting from both Steve and Bryan is Timely and Accurate. “Survey Results: 10 out of 10” Completion Survey - Mark Morgan, Mylan Pharmaceuticals April Hilliard Accounting Bryan Hedgecock Project Manager Steve VanAlstyne Superintendent Bill Wooten Preconstruction

Service Quality Innovation Trust Safety Customer Feedback Mylan Cooler # 2 “Bryan Continues to Amaze with his Ability to Adapt to Design Changes while Always Accepting Each New Challenge with a Smile” “Survey Results: 10 out of 10” Preconstruction Survey - Mark Morgan, Mylan Pharmaceuticals April Hilliard Accounting Bryan Hedgecock Project Manager Steve VanAlstyne Superintendent Bill Wooten Preconstruction

Service Quality Innovation Trust Safety Customer Feedback Volvo AMT Pre Construction Survey - Roxana Ungureanu, Volvo Jason Sims Project Manager Survey Results: “10 out of 10 - Raving Fan!” Larry Wilson Preconstruction Gary Clark Superintendent April Hilliard Accounting Beverly Barker Project Administrator

Service Quality Innovation Trust Safety Customer Feedback Volvo Phase 2 & 3 Completion Survey - Konnie Friend, Volvo Jason Sims Project Manager Survey Results: “10 out of 10 - Raving Fan!” Travis Seawell Preconstruction Beverly Barker Project Administrator Larry Wilson Preconstruction April Hilliard Accounting Carmen Andrade Lead

Service Quality Innovation Trust Safety Customer Feedback Volvo Phase 4 Test TrackCompletion Survey - Konnie Friend, Volvo Jason Sims Project Manager “Volvo was very Satisfied and Looks Forward to Continuing a Successful Relationship with Samet” Survey Results: “10 out of 10 - Raving Fan!” Travis Seawell Preconstruction Beverly Barker Project Administrator Larry Wilson Preconstruction April Hilliard Accounting Carmen Andrade Lead

Service Quality Innovation Trust Safety Customer Feedback Shalag Expansion Survey Results: “10 out of 10 - Raving Fan!” Completion Survey - Jeff Harari, Shalag USA April Hilliard Accounting John Medlin Project Manager Larry Wilson Preconstruction John Elmore Superintendent Ronnie Faucette Superintendent

Service Quality Innovation Trust Safety Customer Feedback Ennis-Flint “Jay Gilliland did a Fantastic Job. Despite Numerous Changes on our end he was able to Adapt and Keep on Schedule” Survey Results: 10 out of 10 - Raving Fan!” - Rob Mantek, Flint Trading April Hilliard Accounting Charles Delphias Project Manager Jay Gilliland Superintendent Completion Survey Bill Wooten Preconstruction

Service Quality Innovation Trust Safety LEED AP / LEED GA Professional Hours – Coordinate w/ Jeanne Education & Certifications Lean Construction - Introduction ▫ Robert Austin▫ Brian Beaver ▫ Jonas Bost ▫ Chris Hurlock▫ Charles Johnson ▫ Brian Jones ▫ Robert Jones▫ Jason Sims ▫ Stephen Van Alstyne Lien Law Update ▫ Paul Adolwa ▫ Beverly Barker ▫ Matthew Box ▫ Hunter Burns ▫ Dawn Dwyer ▫ Shanda George ▫ Kenneth Grube ▫ Chris Hurlock ▫ Robert Jones ▫ Jeffrey Kennedy ▫ Jody Nasta ▫ Claude McCauley ▫ Robert Nunn ▫ Kathy Pendegraph ▫ Deanee Popp ▫ Keith Price ▫ James Reed ▫ Susan Sain ▫ Jennifer Shah ▫ Jason Sims ▫ William Sutton ▫ Aaron West ▫ Larry Wilson ▫ David Witzel

Service Quality Innovation Trust Safety Make the Job Safe Bruce Jaworoski Tool Box Meetings Recognition of Safe Work Taking Action When Needed Honesty & Respect for Others Being Firm, Fair & Consistent Create Trust on the Job By:

Service Quality Innovation Trust Safety Make the Job Safe Discuss during Coord’n Meetings Ask Questions Focus on Areas of Agreement Empower Others to Succeed Make Safety an “Everyday Conversation” …Trust must be earned through consistent safety leadership and integrity!

Service Quality Innovation Trust Safety Health & Community Jeanne Callicutt  Greatest Change in BMI  Greatest Rank Percentage Change  Greatest Rank Point Change  Highest Final Rank

Service Quality Innovation Trust Safety New Associates Welcome Aboard!! Lane Sutton Project Manager Brandon Robertson Project Manager Douglas Jones Project Manager Matthew Box Project Manager

Service Quality Innovation Trust Safety New Associates Welcome Aboard!! Chad Dameron Asst. Construction Manager Michelle Dimitroff Project Engineer Miguel Losada Project Engineer Earl Ray Knowles Sr. Superintendent

Service Quality Innovation Trust Safety Value Awards Jack Confer Superintendent Asst Kenneth Buck Superintendent Asst Leslie Porter Property Manager Jennifer Shah UPS Leader Shanda George UPS Leader

Service Quality Innovation Trust Safety 15 Years Service Awards Rick Davenport President, Construction Brandon Hardy Project Manager 5 Years

Service Quality Innovation Trust Safety Promotions Ken Grube Vice President - Education Congratulations!!

Service Quality Innovation Trust Safety President’s Update Rick Davenport Our Management Team is working hard to… Communicate Culture and Strategy Develop Organizational Depth Leverage our Competitive Advantages Manage Enterprise Risk Deliver Operational Excellence

Service Quality Innovation Trust Safety Operational Excellence

Service Quality Innovation Trust Safety Operational Excellence Demo…

Service Quality Innovation Trust Safety Operational Excellence Today…

Service Quality Innovation Trust Safety Operational Excellence…Why? What Did the Insurance Adjuster Need to Determine our Claim…? Current Electronic CPM Schedule Daily Project Reports in Prolog Organized Photo Documentation Detailed Scopes of Work and Subcontracts Actual Work in Place Billings from all Trades

Service Quality Innovation Trust Safety Operational Excellence Do our Fundamentals of The Samet Way Improve Trust with our Partners? Plan the Job…[Predictability] Know the Job… [Confidence] Protect the Job… [Security] Execute the Job… [Performance] Make the Job Safe… [Safety]

Service Quality Innovation Trust Safety Operational Excellence Keith Price Unified Project Support (UPS) Increase Efficiency & Effectiveness Improve Customer Service Provide for Growth/Scalability

Service Quality Innovation Trust Safety Operational Excellence UPS & Systems Work Invoice Processing Prolog Training Cross-training the UPS Team Process Improvements Preview

Service Quality Innovation Trust Safety Backlog – ‘Sold & Award’ EDU Un-identified Work

Service Quality Innovation Trust Safety Quarterly Meeting April 2013 Q & A …Thank you!