Rebecca Ranallo Kahl Computers in Libraries April 2008 Library Staff Training: High Tech & High Touch.

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Presentation transcript:

Rebecca Ranallo Kahl Computers in Libraries April 2008 Library Staff Training: High Tech & High Touch

CCPL stats $68 million budget employees 664 employees in SEIU 106 managers and confidential clerical Top ten busiest libraries in the country

Recent training history contracted for staff training Some synchronous learning New public website with increased staff responsibility

Recent training history 2007 hired technology trainer Hired at 32 hours Full-time within 3 months In-house technology training E-learning tutorials

Training today New intranet Blended learning Contracted trainings and workshops

Training today E-learning tutorials online Increased blended learning options Increased 2.0 ability More hands-on Staff practice & play

Test case Etime tutorial Employee time and payroll software System upgrade All employees training by online tutorial Sustainable Designed for current staff Useable as an orientation tool for new staff

Training to come More online tutorials More interactivity More staff as technology creators

Interactive Strategic Planning Work on interactive modules to stimulate and build enthusiasm with staff In-person Online Integrating data, applications and video

Second Life Interaction in a virtual environment Online chat Virtual meeting space Virtual content creation

Cuyahoga Conversations Interactive conversation space Community issues and interests We host the site We manage the conversations

Revamping Orientation Center Online modules for Intellectual Freedom Corporate Culture Customer Service Marketing Diversity

Barriers Buy-in Bandwidth Updated technology Union Fear of technology Complacency

Outcomes Deliberate training plans Competency based More working sessions Responsibility for learning More on-demand opportunities