Airbus Flight Seminar – Kuala-Lumpur March 2007 Human Factors Model

LMQ Human Factors Model Human Factors Are: Anything that affects a person’s performance LMQ 2002 Anything that affects a person’s performance LMQ 2002

Performance Human Factors Model Good Standard Poor

Performance Direct Factors The acts or omissions that directly affect performance Dexterity

Performance Direct Factors The acts or omissions that directly affect performance Decision Dexterity Distraction / Concentration Dexterity (Mental or Physical) Awareness / Memory

Action Factors Poor Performance Potential Factors Design Environmental Fatigue Illness Visual illusions Memory Time Ergonomic Organizational Commercial Automation Faulty equipment System failures Psychological Negative attitudes Physiological Language Procedures Alert systems Emergencies Relationships Documentation Cultural Stress Things that have the potential to influence the direct factors PERFORMANCE

Poor Performance Potential Factor Interaction Interactivity between Potential Factors will increase influence PERFORMANCE Interactivity

Managing Factors PERFORMANCE Things that manage the effect of the Potential Factors and improve Direct Factors

Managing Factors - Organisational PERFORMANCE Performance review Training SOPs Checklists System review SMS Briefings IT Tools Culture change Motivation

Cognitive Problem solving Decision making Workload management Planning Concentration Monitoring Problem prevention Situation awareness Physio/Technical Fitness Knowledge Technical skills Managing Factors - Individual PERFORMANCE Social / Behavioural Communication Teamwork Leadership Positive attitudes Behaviour Discipline Stress management

Human Factors Model PERFORMANCE Potential Factors Managing Factors Direct Factors Direct Factors

Airbus Flight Seminar – Kuala-Lumpur March 2007 LMQ Human Factors Model