Status Report & Future TF-MSP Management of Service Portfolios Alberto PEREZ Walter van Dijk John DYER 3 June 2010

Community Participation ›More than 80 members of the TF-MSP distribution list ›Most NRENs represented ›Encourage more NREN management involvement ›Activity in 2010 ›JanAccount Management role in NRENs ›FebAARNET survey on value of services ›MarAgreements between NRENs & POP hosts ›AprCollating material for PSP ›MayPeering with Cloud Service Providers Slide 2

The TF-MSP wiki ›A repository of useful information and experiences which NRENs can draw upon: ›Customer Relationship Management Systems ›Demonstrating the Value of Services ›Links to NRENS Strategy and Corporate ›Links to NREN Service Level Agreements ›Commoditization of Services and the NRENs Slide 3

2010 Activities to date ›February 2010 ›Meeting hosted by GARR ›Focus on the planning, development & experiences of introducing CRM systems into NRENs ›Presentations: SURFnet; HUNGARNET; HEANET; GARR; DANTE; BELNET; JANET ›Data collected from 11 NRENs, now available from TF-MSP wiki ›Re-chartered by TEC – New 2 year mandate ›Chair, Walter van Dijk ›Co-chairs, Alberto Perez, Koen Schelkens, Slide 4

Joint TF-MSP/TF-CPR Meeting Monday 31 May, Vilnius ›Focus: Commoditization of Services ›To review and debate the opportunities and threat of cloud-services on the NRENs ›Scene setting presentations: ›Introduction to Cloud and Commoditization ›UK NESC ›Debates in Spain from RedIRIS ›Experiences in Netherlands from SURFnet ›A view from the NORDIC CTOs Forum ›Group Discussions => Conclusions Slide 5

Joint Discussions ›Examined three statements taken from “The Case for NRENs” published Jan 2009 ›Discuss their current validity in the light of development of cloud services ›Make some observations & recommendations Slide 6

Statement 1 ›NRENs are still able to provide services that are generally better or more economic than those from commercial services providers ›True by Definition for some services ›Where it is not true, the community should consider adopting market solutions. These would benefit from NREN mediation - for instance in the federation of identities or better prices or specific support Slide 7

Statement 2 ›NRENs generally operate as a network for a closed group of users who have advanced requirements to support their research and education users ›CUG is defined locally by each NREN ›Should not focus solely on the “Type-A” users. Market is not big enough. Need to support the millions of Type-B & Type-C ›Should focus on service capabilities (eg mobility) rather than one technical solution. Slide 8

Statement 3 ›The NRENs do not compete with commercial ISPs, but offer a different level of service in parallel with them ›NRENs should concentrate on the “blue water”, not compete in the “red-water” ›The NREN USPs are: ›The advantages of the NREN club ›The high level of trust accorded to NRENs ›Ability to provide security and help in ensuring this in public clouds Slide 9

Observations ›The choice of use of the NREN network is an unconscious default choice for many users. ›We should attempt to make the choice to use the NREN network a conscious choice ›End users make their individual decisions and can inadvertently lock some groups into propriety cloud-solutions – NRENs should strive to ensure openness as they did with propriety networking 20 years ago. ›Serving the niche market of advanced (Type-A) users might not be enough ›Need to address all user types A,B,C ›The situation is different in different countries Slide 10

The NORDIC CTOs have a model Sharing & Exchanging of Service ›Benefit to all NORDIC NRENs ›Based on a clearing house model ›Scalable ›Such a model has already proved on a European scale, among others, by TERENA ›Trusted Introducer – A system of accreditation of trust provided by 3 rd party as a service managed by TERENA ›TERENA Certificate Service – A service through which certificates can be obtained by NRENs fro a 3 rd party supplier under a contract managed by TERENA ›TF-MSP intends to bring at least 1 new example in the next 12 months Slide 11

A Market Place for NRENs ›NRENs mostly make their plans nationally ›We could try and coordinate and profit for joint development/procurement/management ›Possible “candidates”: ›* HD videoconferencing (MCU + booking service etc.) ›* AdobeConnect ›* Mobility (e.g., iPass) ›* Mailing list service ›* Spam filtering ›* Document sharing using cloud services (federated!) Slide 12

Meeting Plans for 2010 ›Two Future Meetings ›Non-technical aspects of Managed Dark Fiber Location: Madrid Dates: 6/7 September 2010 ›Clouds / New Business Models / Working Together Location: TBC Dates: 8/9 November 2010 Slide 13