Greater Nashua Continuum of Care (GNCoC) NH HMIS Training Evaluation 08/06/2012 1NH-HMIS Training on 8/6/ GNCoC

Overview of GNCoC Training Date: 8/8/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0. Where: Mandatory training held at Harbor Homes, 45 High Street Nashua NH. Number of Attendees: 14 users/Admins in the morning and afternoon sessions. Training lasted 2 hours for end users; Admins were required to stay an extra hour to review Reports and Administrative tasks. Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question. Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5. After passing test, users were ed their HMIS certificate and given access to SP5. Donna held make up training at Nashua and Manchester location and also online. NH-HMIS Training on 8/6/ GNCoC2

Agencies Represented NH-HMIS Training on 8/6/ GNCoC3 Agency Name# of Attendees# of Users# of Admins Harbor Homes101 NSKS – Nashua Soup Kitchen & Shelter 431 Marguerite’s Place101 Front Door Agency /Pastoral Counseling 431 GNMHC - Greater Nashua Mental Health Center 211 Nashua Children's Home101 GNIHN - Anne-Marie house 110 TOTALS1486

NH-HMIS Training Evaluation Form DATE: ___________________LOCATION: □BOSCoC □MCoC □GNCoC NH HMIS would like your comments about this ServicePoint 5 training session. Your feedback helps us improve the effectiveness and content of future training and improve our services. We appreciate and value your time in responding to these questions. Please answer the questions below using the numbers 1-5 with 1 being the least accurate and 5 being the most accurate. Thank you for filling out the evaluation! 1. Is this your first time attending HMIS training? (check one) □Yes □ No 2. Would you say the length of the training was: □ Too brief □ Just Right □ Too long If not just right, please explain: 3. Please rate your overall knowledge/skill level on HMIS Software (circle one in each category): BEFORE attending this session/event: (Low) (Moderate) (High) AFTER attending this session/event: (Low) (Moderate) (High) What did you hope to gain from the session? (Please check all that apply) □ How to enter a client record □ How to check a client into a bed □ How to look up resources□ Other (Please specify)_________________________ 5. The registration process from the Eventbrite website was: □ Easy □ Just right □ Too difficult If difficult, please explain: 6. Would you say the frequency of reminder s was: □ Too many □ Just right □ Not enough If not just right, please explain: 7. How well did this session meet its stated objectives? (circle one): (low) (high) Please explain: 8. Was the content organized and presented well?(circle one): (low) (high) 9. How would you rate the delivery of the content?(circle one): (low) (high) 10. How would you rate the trainer?(circle one): (low) (high) 11. How would you rate the handouts? (circle one): (low) (high) 13. How would you rate the location?(circle one): (low) (high) 14. How would you rate the room?(circle one): (low) (high) NH-HMIS Training on 8/6/ GNCoC4

15. Rate your comfort level (after the training) with the following: entering a single client (circle one): (low) (high) assessing a client(circle one): (low) (high) entering a family record(circle one): (low) (high) checking a client into a bed(circle one): (low) (high) looking up a client(circle one): (low) (high) 16. How will this training help you in your day to day work? Please explain: 17. If online training videos were available 24/7, how likely would you be to watch the videos? (circle one): (low) (high) 18. Which type of training method do you prefer?: □ watching videos showing the computer screen only □ watching videos showing the instructor interaction with the screen and class □ traveling to a location with a live trainer on site □ other _________________________________ I would like to attend additional training on (please check all that apply): □Another User training□Administration training□Basic Report Writing □Advanced Report Writing □User Group (interactive group with other users) □Other:___________________________________________________ How often would you like to have refresher training? □Monthly□Every 3 months□Every 6 months □Once a year □Other:___________________________________________________ Contact Information: Name:_____________________________________ Agency:___________________________________ Job/Role (please check appropriate box): □Case Manager□Program Manager□Agency Administrator □Executive Director □VolunteerOther:__________________________________________________ More comments: NH-HMIS Training on 8/6/ GNCoC5

Is this your first time attending HMIS training? #AnswerResponse% 1Yes321% 2No1179% Total14100% 6NH-HMIS Training on 8/6/ GNCoC

Would you say the length of the training was: #AnswerResponse% 1Too Brief17% 2Just Right1280% 3Too Long213% Total15100% 7NH-HMIS Training on 8/6/ GNCoC

Please rate your overall knowledge/skill level on HMIS Software: Rating: 0 indicates the least knowledge and 11 indicates the most knowledge. #Question ResponsesMean 1Before attending this session/event After attending this session/event NH-HMIS Training on 8/6/ GNCoC

What did you hope to gain from this session? Check all that apply. #AnswerResponse% 1How to enter a client record 750% 2How to look up resources214% 3How to check a client into a bed 321% 4Other (Please specify)964% 9NH-HMIS Training on 8/6/ GNCoC

The registration process from the Eventbrite website was: #AnswerResponse% 1Easy1071% 2Just Right429% 3Too Difficult00% Total14100% 10NH-HMIS Training on 8/6/ GNCoC

Would you say the frequency of reminder s was: #AnswerResponse% 1Too many17% 2Just Right1493% 3Not Enough00% Total15100% 11NH-HMIS Training on 8/6/ GNCoC

How well did this session meet its stated objectives? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44545% 555 Total11100% 12NH-HMIS Training on 8/6/ GNCoC

Was the content organized and presented well? R ating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44747% 557 Total15100% 13NH-HMIS Training on 8/6/ GNCoC

How would you rate the delivery of the content? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44320% % Total15100% 14NH-HMIS Training on 8/6/ GNCoC

How would you rate the trainer? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % % Total15100% 15NH-HMIS Training on 8/6/ GNCoC

How would you rate the handouts? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44213% % Total15100% 16NH-HMIS Training on 8/6/ GNCoC

How would you rate the location and room? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % % Total15100% 17NH-HMIS Training on 8/6/ GNCoC

After the training, rate your comfort level with these ServicePoint tasks: Rating: 1 indicates the least accurate and 5 indicates the most accurate. #Question12345ResponsesMean 1entering a single client assessing a client entering a family record checking a client into a bed looking up a client NH-HMIS Training on 8/6/ GNCoC

If online training videos were available 24/7, how likely would you be to watch the videos? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 11215% % 44538% 55323% Total13100% 19NH-HMIS Training on 8/6/ GNCoC

Which type of training method do you prefer? #AnswerResponse% 1watching videos showing the computer screen only 427% 2watching videos showing the instructor interaction with the screen and class 427% 3traveling to a location with a live trainer on site 747% 4other:17% 20NH-HMIS Training on 8/6/ GNCoC

I would like to attend additional training on: Choose all that apply. #AnswerResponse% 1Another User Training225% 2Administration Training450% 3Basic Report Writing338% 4Advanced Report Writing225% 5User Group (interactive group with other users) 113% 6Other:225% 21NH-HMIS Training on 8/6/ GNCoC

How often would you like to have a refresher training? #AnswerResponse% 1Monthly00% 2Every 3 months17% 3Every 6 months640% 4Once a year853% 5Other:00% Total15100% 22NH-HMIS Training on 8/6/ GNCoC

Job Type/Role #AnswerResponse% 1Case Manager427% 2Program Manager213% 3Agency Administrator533% 4Executive Director17% 5Volunteer00% 6Other:427% 23NH-HMIS Training on 8/6/ GNCoC

Summary Tim from Bowman Systems trained 85 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day) Most users, not their first training and thought length of training was just right Using Eventbrite to register was easy Most everyone improved their knowledge or skill level 93% said the several s sent by HMIS as reminders about the training were just the right amount Content organization, delivery, handouts and the trainer all received favorably high ratings NH-HMIS Training on 8/6/ GNCoC24

Summary (cont’d) Comfort level of using the system after the training was markedly higher Mixed review on watching videos 53% of users want to travel to be trained by a live trainer every year; 40% wanted refresher training every 6 months Users want additional training on Basic Report Writing and Administration tasks NH-HMIS Training on 8/6/ GNCoC25