Product Assurance CQSDI Break-Out Session Presented By: Mike Bath Space & Missile Systems Division March 27, 2007

2 ULO ($Bs) Workload Workload & Resources FTE ReorgProcessRe-engineering Transformation Stand-up Of DCMC Within DLA DCMA Established 144 Major Field Offices 11 Intermediate HQs 24K People 47 Major Field Offices 6 Divisions 10K People Workload PBM Customer Centered Culture

3 PA IPT Establishment SQA/PA IPT Analysis Results Presented to Senior Leadership IPT Members Included Customer Voice of the Customer 360 Review Data

4 Transition from QA to PA PA Concept Development Recognized Techniques Address Distinct Environments Acquisition Framework Common Language

5 Transition from QA to PA Policy Development Instructions Imperatives & Essential Requirements to Ensure Consistency Guidance Best Practices and Recommended Approaches – Optional to Promote Flexibility Complimentary

6 Transition from QA to PA SQA/PA IPT Analysis PA Concept Development Policy Development Policy Deployment FY2004 FY2006

7 Product Assurance Approaches Program Managed PA Focused on Supporting Customer Program Outcomes and Performance Commitments Critical Safety Items Focused on Assuring Conformity of Product Critical Characteristics / Processes Using Continuous Surveillance Techniques Exception Based PA Surveillance Limited to Product & Suppliers with Known Performance Problems Standard PA Recurring Surveillance Focused on Agency Performance Commitments & Confidence in Supplier Performance

8 PA Relationship to Performance Based Management (PBM) PBM is an Enterprise Process to Determine Customer Outcomes and Perform Cause & Effect Analysis to Identify Performance Commitments PA Focuses Agency Technical Personnel And Support On Those Supplier Processes Necessary To Achieve Agreed Performance Commitments

9 Surveillance Concept Agreed Performance Commitments Develop PA Surveillance Strategy (Interdisciplinary teaming Approach) System Elements Surveillance Areas Processes Product Surveillance Methods/Techniques Audits Examination Determine Level of Effort and Interval for Surveillance Documented PA Surveillance Strategy Interdisciplinary Approach for Audits or Review (As Required) -Inspect -Witness -Test -Verification Adjust Strategy Based on Data Analysis of Surveillance Results Reviews

10 Program Managed Strategy Based on Agreed to Performance Commitments Negotiated with Program Office Critical Safety Items Includes Customer Directed Requirements (QALIs)

11 Item Managed Strategy Based Agreed to Performance Commitments Negotiated at Agency Level Critical Safety Items Standard PA Approach ( Higher-level contract quality requirement) Critical Product Recurring Surveillance Exception Based PA Approach ( Standard Inspection)

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