Contractor Outreach Roger L. Paul Comcast Cable, LLC Central California Chapter Region 1 Director Brad Logan Comcast Cable, LLC Central California Chapter VP/President-Elect

Contractor Outreach The Program and how we went about it… –Needs Assessment –Opportunity –Solution/Proposal –Benefit –Implementation –Outcomes –Next Steps

Needs Assessment (What did we do, and why) Contractor Outreach Board Outreach –Compliance matrix initiated a look at what we were doing locally –Officers, VP Membership, VP Professional Development, President involved in looking at; What could we do to involve others in the chapter Assessed local needs – MSO, contractors Basic Technical Training need stood out Contractor Training –Number one request (Contractors) How do we get training without a full staff? (MSO) how do we know the contractor is trained?

Contractor Outreach Opportunity (How can the chapter reach out) –Basic Technical Training Program MSO’s can not do Contractor Training Contractors may or may not have the staff or facility to train The chapter could provide a vehicle to train contractors –Build a Network, Chapter, MSO, Contractors

Contractor Outreach Solution & Proposal (The Program - Who, how, etc.) –The Central California Chapter, SCTE would provide a Cable Basics training opportunity for local Cable contractors. –The chapter would use an SCTE/NCTI curriculum based on From Tap To Home – The SCTE Installation Manual. –The chapter would supplement this material based on requested needs (From both the MSO’s and the Contractors) –Training would be provided by Chapter Members –Training would be offered to Contractor SCTE members only

Contractor Outreach Benefit (WIIFM - Chapter, MSO’s, Contractors) Chapter –Increased involvement between the board, members, MSO’s, vendors, and contractors –Improved visibility with vendors, MSO’s, and contractors –Increased membership MSO's –SCTE Certified contractors, Known levels of training –Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints Contractors –SCTE Certified employees, Known levels of training –Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints, reduced charge-backs

Contractor Outreach Implementation (The proposed process) –Six modules would be offered per year –The modules would be presented in a series of half-day sessions, conducted in two-day segments –Interested contractors’ would provide the chapter the names of participants, –Contractors would provide each participant a copy of the manual for the training modules they would be attending. –Chapter would provide location, and instructors

Contractor Outreach Outcomes (What worked, what didn’t) –Plus/Deltas Chapter was able to engage the local contractors Chapter was able to involve the local MSO’s and gain greater support for SCTE Chapter increased its membership Chapter members stretched and grew as they worked to present sessions Not all contractors participated, or were interested Time constraints and business activities did not allow full implementation of the program Curriculum was difficult to sync to current certification material

Contractor Outreach Next Steps (What we will do now?) Assess the needs of Contractors/MSO’s - New Technologies How can we overcome the time/resource constraints How do we work with attrition How do we format the material for the training –Simple –Up to date –Hands on –Modules presentable in “chunks” short time frames.

Contractor Outreach Central California Chapter Roger L. Paul Comcast Cable, LLC Region 1 Director Brad Logan Comcast Cable, LLC VP/President-Elect Thank You!