Building your own catalog “Live long and prosper”

3 About me  Employed with Kinetic Data ~2 years  Level 29 Code Wizard  15+ years programming experience  Love Kinetic Data

4 Agenda  About this presentation  About ERM Catalogs  Take Inventory  Gather Requirements  Scope the requirements  Plan for the future  Questions

5 About this presentation  Help understand ‘catalogs’  Steps to help deploy catalog project  Steps to help the future of the catalog

6 ERM Catalog overview  Central website for submitting requests  Website for showing status of requests  Any kind of business request 

7 ERM Catalog overview

8 Taking Inventory  Overview  Reasons to take inventory  How to take inventory

9 Taking Inventory  Reasons to take inventory  Ensures you don’t go backwards  Helps you move forward  Helps frame requirements gathering

10 Taking Inventory  How to take inventory  Browse what you already have  Recording various webpages  Noting what you don’t have  Note commonality

11 Requirements Gathering  Overview  Reasons to gather requirements  Common requirement ‘categories’  Make the list – need it, want it, got it.

12 Requirements Gathering  Reasons to gather requirements  Makes sure you don’t miss something (Inventory!)  Helps ensure you deliver is what is wanted  Helps generate templates for efficient development  Helps with scoping later on

13 Requirements Gathering  Common requirement ‘categories’  Branding  UI  Identity, Authentication, Authorization  Service items / Request forms  Post-submission workflow

14 Requirements Gathering  Common requirement category: Branding  Guideline probably already exists  Look for fonts, colors, spacing, logos  Examples of branding guides:   

15 Requirements Gathering  Common requirement category: UI  Guideline probably already exists (Technical)  HTML / CSS standards  Pages needed?  Catalog  Search request forms  Search submissions  My Requests / Approvals  Site Feedback

16 Requirements Gathering  Common requirement category : Identity  Things about you  Phone   Physical Address  Title  Direct report / Direct reports  Central source  Contingency plans

17 Requirements Gathering  Common requirement category : Authentication  Simply getting into the website  Pass / Fail  Username / password source  Single sign on

18 Requirements Gathering  Common requirement category : Authorization  Granular rules  For access inside of the catalog  Examples  If user’s country is United States  If user is a VIP  If user is a manager

19 Requirements Gathering  Common requirement category: Service Items  Requested For, Requested By  People data  Auto-populate?  Display?  Editable?  Common questions? (Region, Department)

20 Requirements Gathering  Common requirement category: Post-submission activity  Approvals  Group or individuals  Concurrent vs. chained  People data retrieve  Work order generation  SLA timers  templates

21 Requirements Gathering  Make the list  Need it  Financial issues if it isn’t done  Increases efficiency  Want it  It would look cool  Got it  Helps you take a breather

22 Scoping  Overview  Reasons for scoping  How to scope  Prioritize  Make waves –Weee!!!  Scope creep – Booo!!!

23 Scoping  Reasons for scoping  Helps determine workload  Helps determine when to deliver  Helps you deliver on your promises

24 Scoping  How to scope: Prioritize  Simple 1-5 scale  Want its get 1-2.  Need its get 3-5.  Assign to categorizes  Assign to specifics  Helps plan waves

25 Scoping  How to scope: Make waves – Weee!!!  Different kind of waves  Waves in the middle of the ocean  Waves at the shore  People like waves they can see & feel  Many, non-stop, all small, waves  Amazon Echo

26 Scoping  Scope creep  What it is  Why it happens.  People don’t believe in ‘tomorrow’  We think we can’t say no  Why its bad  How to prevent it

27 Scoping  Scope creep: What it is  Add-ons after scope  Keeps us up late at night  Big or small, they can make you suffer  They delay due dates  Clichés

28 Scoping  Scope creep: Why it happens  People don’t believe in ‘tomorrow’  We don’t like to say no  We think we can’t say no

29 Scoping  Scope creep: How to prevent it  Step One: STOP IT

30 Scoping  Scope creep: How to prevent it  Stop listening to TLC  Bargain, trade, compromise  Front end vs. rebuild?  “Maybe tomorrow”  But really mean it  Don’t be Wimpy  Give visibility to “tomorrow”

31 Planning for the future  Groups vs. Individuals  Create ownership (design & development)  Portal  Catalog  Service Items  Try to delegate service item design & development  Establish a steering community & committee

32 Steering Community

33 Questions?