7. The support and development approach to outcomes measurement

Centrepoint and its support and development approach Clare Norton, Sharon Lewis, Jean Byrne

1553 young people worked with Centrepoint, refugees 318 runaways 824 rough sleepers 261 care leavers 417 without qualifications 304 who had difficulty writing English 519 who had English as their second language 194 who had mental health support needs 95 who had drug support needs 79 who had alcohol support needs Young homeless people

Diverse and complex needs require a sophisticated response Holistic service - practical, personal, social, learning and work needs Work with the young person: start “where they are at” Work in partnership - broker access to widest possible range of services Young homeless people

Not just about accommodation and housing Assessment of presenting needs and underlying causes through... –A “curriculum” –Support and development approach –Quality relationships with significant others/role models central to long term development Meeting individual needs

What is Centrepoint Support and Development On-Line and why did Centrepoint develop an IT outcome tool? Interactive, ‘web based’, assessment tool for young people Enables young people to record their self-assessment Useful tool to engage young people Enhances Centrepoint’s Support & Development Approach Centrepoint Support and Development On-Line – Design and implementation

What is Centrepoint Support and Development On-Line and why did Centrepoint develop an IT outcome tool? Wanted to move away from paper based records Will monitor ‘positive development’ outcomes and the difference Centrepoint is making to individuals Commissioned a consultant to work on assessment areas Commissioned an IT technology solutions company ‘BISWEB’ Centrepoint Support and Development On-Line – Design and implementation

What is next for Centrepoint Support and Development On- Line? A user satisfaction module Develop reporting function for performance information Tool to support CP partnering by adding another module for client details Develop links with other CP monitoring systems in order to meaningfully measure impact and outcomes Link in with Supporting People strategy and tools Phase 2 – Development of Centrepoint Support and Development On-Line

Further sophisticating our approach to work with young people Developing staff capacity through risk assessment, drugs training and development, and good practice groups Working to limit non engagement through learning assessment Refining and streamlining the support and development tools with young people and staff input Phase 3 – Support and development