1-1 Review ●Name the four functions of management. ●What resources do managers manage? ●What are the main levels of management?

1-2 Classical Perspective Scientific Management Theory ●Measure & Optimize History ●Frederic Taylor –Classical scientific management leader –Studied and defined jobs –Tied wages to output ●Frank & Lilian Gilbreth –Defined standard procedures for jobs –Applied to family – “Cheaper by the Dozen” ●Gantt –Gantt chart

1-3 Classical Perspective Administrative Management Theory ●Focuses on managing total organization –Identify the functions of management History ●Max Weber –Organization theory –Bureaucracy

1-4 Behavioral Management Perspective Human Relations Theory ●Understand attitudes and behaviors –Uses psychology ●Numerous theories History ●Hawthorne Effect example –Studied relationship of illumination to productivity

1-5 Behavioral Management Perspective Human Relations Movement ●Theory X –People don’t like work and try to avoid it –Managers have to coerce employees –Managers have to direct ●Theory Y –Work is a natural part of people’s lives –People are internally motivated –People are committed subject to rewards ●Theory Z –People will be motivated to work if they are included in the decision making –Empowered

1-6 The Quantitative Perspective ●Uses mathematical models to do decision making ●Does not account for all range of behavior

1-7 The Systems Perspective ●Looks beyond individuals and looks a entire systems ●Systems have inputs and outputs ●Types of systems –Open systems –Closed systems ●Synergy – when systems work better together than could alone ●Entropy – normal process leading a system to decline

1-8 Contingency Perspective ●Recognizes that there is no one best way to do things ●Best action depends upon the environment and circumstances

1-9 Applied Perspective ●Does not use theories but shows by example ●Peters and Waterman – In Search of Excellence ●Michael Porter (Harvard)

1-10 Organization Culture ●What is it? –External factors  Political / legalcustomers  Suppliersregulators –Internal factors  Owners  employees ●Why is it important? ●How does it affect work? –E.g. a law office bills time to clients –E.g. Google allows employees 20% of their time to be used on area of interest

Management in Practice ●Think of where you have worked ●Give examples of 1.Scientific management 2.Behavioral management ●Describe a corporate culture with which you are familiar –What role does management have in creating the culture? ●Videos –B&K – Geek Squad –Boone Ch7 – Smart Design 1-11