Reduce IT Costs and Increase Security Optimising your Core Desktop Infrastructure Simon Higgins – National Solution Specialist, November 2006

Agenda Setting the Scene The challenges of managing TCO and Desktop management How Can Microsoft Help? Overview of Core Infrastructure Optimisation Model – Windows Vista Security – Windows Vista & Office 2007 Deployment & Management Windows Client Software Assurance Benefits KAZ Computers – Windows Vista Summary & Call to Action

Setting The Scene The Challenges of Managing Desktop TCO

“The most effective way for an Enterprise to reduce the TCO of its PCs is through the implementation of management best practices across all phases of the PC lifecycle” Source: Gartner. Use Processes & Tools to reduce TCO for PCs Update. Authors: Frederica Toni & Michael.A.Silver. Published January 2006 Food for Thought...

TCO Cost Components Total Ownership Cost - Standardized XP SP2 2% 29% 12% 9% 48% IndirectIndirect DirectDirect DirectDirect User Costs ( Business Units ) 50% End User Operations $ 2176 Downtime $ 89 Non-IT Budget (CFO) 9% Non IT Administration$ 426 Employee training Procurement & Legal IT Budget (CIO) 41% Hardware$ 467 Software$ 867 IT Operations$ %: $4567 $35 with Windows Vista 74% with IT maturity Source: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR research WHY?HOW?WHEN?

Key Recommendations Desktop PC TCO doesn’t have to be so painful 80% of organisations pay $4,661/PC/Yr IT Maturity is poor for most organisations 64% Basic 31% Standardised 5% Rationalised Low IT Maturity can cost “real money” Difference between Basic and Rationalised can be $2000 per PC per year – or more! Many organisations do not fully understand how to quantify the true cost of their desktop environment BasicRationalised Direct Costs $2556$1931 Indirect Costs $2952$1217 TCO $5508$3148 The 3 x key Steps to reduce TCO Implement Management Best Practices Fully Automate Deployment Process + Thinner Desktop Images Fully Automate Day to Day PC Operations Automate Retirement process of devices Source: Gartner Papers: XP-SP2 TCO - IT Ops adjusted with Gartner research. Use processes & Tools to reduce TCO for PCs, Update.

Managed IT Infrastructure with limited automation Managed and consolidated IT Infrastructure with maximum automation Fully automated management, dynamic resource Usage, business linked SLA’s Business EnablerStrategic Asset 31% 3% Efficiency of MS Customers Today Uncoordinated, manual infrastructure 64% 2% Cost CenterMore efficient Cost Center

Basic Cost Center Standardised Efficient Cost Center Rationalised Business Enabler Dynamic Strategic Asset ~70% of orgs ~28% of orgs ~2% of orgs <1% of orgs Impact of Infrastructure on Cost Uncoordinated, manual infrastructure Managed IT Infrastructure with some automation Managed and consolidated IT Infrastructure Fully automated management, dynamic resource usage

Standardised PC eng, mgmt: $187 Security & supervisory mgmt: $186 Service Desk: $169 Rationalised Windows Vista benefits: Image management Lower service desk needs Improved security IT Labor ~$200/PC/year IT Labor $542/PC/year SP2 IT Labor includes: Windows Vista enabled IO benefits User Account Control helps manage user config/installation of settings, software WIM helps standardize OS Windows Vista Firewall provides ability to centrally manage firewall Multiple Organisations – New Research Projected TCO Impact IT Labor Savings ~$340/PC per year Windows Vista benefits Windows Vista enabled IO benefits Best practices enabled by Active Directory, SMS $35/PC $170/PC ~$135/PC

How Can Microsoft Help? Overview of Core Infrastructure Optimisation

Core Infrastructure Optmisation Model

Desktop, Server & Device Management – Technology View of Model Uncoordinated, manual Infrastructure Knowledge not captured Managed IT Infrastructure with limited automation and knowledge capture Managed and consolidated IT Infrastructure with extensive Automation Fully automated management, dynamic resource Usage Lack of standardised security measures Ad hock management of system configuration Limited to no monitoring of infrastructure Manual processes for image & application deployment Reactive Suppor tmodel Light touch or Zero touch deployment. Application and image deployment Automated patch management Standardised antivirus solution Firewall enabled on laptops Defined set of standard basic Windows images Application compatibility testing Automated deployment Defense-in-depth security measures widely deployed Anti-malware protection Firewall enabled on desktops, laptops & server Service level monitoring on desktops Security updates for both clients & servers Asset management Zero touch upgrade and install Application certification and compatibility testing Automated, central management of all devices: Desktop, Laptops, Servers & handheld devices Reference image system User Provisioned environment Advanced Desktop Management Techniques Automated reference Automated patch management extended to servers Automated application compatibility testing Network Access Protection

Windows Vista & 2007 Office System Question? So how do they enable the Core Infrastructure Model to help further reduce TCO?

Components to further reduce desktop TCO Windows Vista Infrastructure Optimisation – Best Practices for deployment & Management –Innovative new deployment technologies –Application Compatibility –OS & Application Virtualisation Security & Compliance – Defense in depth 2007 Office System Infrastructure Optimisation – Best practices for Deployment & Migration from previous versions of office – Office 2007 Migration Planning Manager Tool

Desktop Lifecycle Management

New Deployment Guidance WHY?HOW?WHEN? Easier Operations Easier Engineering Easier Deployment App & file compatibility easier to plan for and remediate End-to-end guidance and tools for planning & testing Language (MUI) and hardware neutrality for reduced image count and management costs Deployment tools provide end-to- end guidance across all phases of deployment Non-destructive imaging enables in-place upgrades and faster, simpler user state migration Broad, well trained partner ecosystem further reduces cost and risk Business Desktop Deployment Solution Accelerator Consistent, repeatable methodology and best practices Using new Windows Vista & 2007 Office deployment tools Combined learning from 5 million desktops deployed

Windows Vista & 2007 Office System Reducing Cost and Complexity Hardware independence – WIM format Language independence (both Vista and Office 2007 Offline servicing and patching of Windows images Tools across phases of deployment (planning, engineering, deployment) Application Compatibility Assistant & Toolkit Office 2007 Migration Planning Manager Reduce number of images Windows Vista Security Comprehensive tool suite Best practice/ guidance Microsoft Business Desktop Deployment 2007 DDPS SA benefit based on investment in office – 3,5,15 days available to help you plan for deployment IE7 - Protected Mode User Account Control Windows Defender Bitlocker Network Access Protection

Desktop Software Virtualisation Microsoft SoftGrid® Platform The Engine Application virtualization On-demand delivery Centralized, policy-based application management & software asset tracking Microsoft SoftGrid Zero Touch™ The Front End Availability to applications from anywhere via browser and/or desktop Self-service IT: End-user self-service application provisioning with automated workflow Business-unit software usage reporting Real-time, intelligent application deployment Three Versions: SoftGrid Universal Desktop SoftGrid for Systems Management Server (SMS) SoftGrid for Terminal Servers

Windows Client Software Assurance Benefits

The Microsoft Optimised Windows Desktop Vista Enterprise + Microsoft Desktop Optimization Pack : the most cost effective & flexible desktop management solution Microsoft SoftGrid: What: Application virtualization and streaming Apps delivered to users at log-on, in seconds Delivery of apps only to authorised users Access approved applications from any licensed machine Impact: 80% reduction in app management costs, 30% reduction in helpdesk costs, 4x increase in user up-time Microsoft Software Asset Inventory: What: Advanced inventory scanning Efficient scanning of system for MS and 3rd party software Matches app headers against 430K software titles Reports include details on license types Microsoft Advanced Group Policy Object Management: What: GPO search, change management, and delegation Search for conflicting policies or specific objects Easily roll back group policy changes Supports delegation, workflow process for changes Microsoft Diagnostic & Recovery Toolset: What: Efficient diagnosis and recovery Recovery instead of reinstallation Flexible recovery options with less downtime Impact: Accelerated TCO savings through reduced help desk costs Includes all features of Windows Vista Business plus: Four Virtual Operating Systems Windows BitLocker Drive Encryption Multi-lingual User Interface (MUI) Subsystem for Unix-Based Apps (SUA) SoftGrid Application Virtualisation Asset Inventory Services Diagnostic & Recovery Toolset Advanced Group Policy Management

Demonstration BDD Workbench Vista & Office 2007 deployment Application Compatibility Assistant Windows Vista Recovery

Call to Action –Next Steps! 1.Start Testing Windows Vista and 2007 Office System today! Detailed testing guidance can be source from; 2.Find out more about Business Desktop Deployment 2007 & Infrastructure Optimization Models Attend a hands-on Business Desktop Deployment 2007 Workshop in your capital city throughout February & March. (Register your interest on your session EVAL form) 3.Find out more about the Windows and Office products road-map & futures including new Software Assurance benefits announcements Attend a half day Windows & Office products road map update plus in depth briefing on the new Microsoft Desktop Optimization Pack (MSDOP). (Register your interest on your session EVAL form)