Centre for e-Governance Minimum Government - Maximum Governance Dr. Rathan Kelkar IAS CEO Centre for e-Governance

Current status (Example: Building a house) Register site (Revenue Dept) Plan Approval (Sub Registrar) Electricity Connection (ESCOM) Water Conn (Water Board) Gas Connection Payment of Taxes Completion & Occupancy Certificates Many more interactions Multiple visits Multiple copies of same documents E-Governance has helped but not enough.. …

Transformed Government Citizen Initiates an ‘EVENT’ on Govt portal/App Inputs ID info (Aadhaar) once The ‘EVENT’ triggers interactions with relevant departments in the backend automatically. All required data is extracted from data hubs (Digi-locker etc) Individual departments update progress via SMS Final outcome of ‘EVENT’ is the sum total of all interactions “BUILD A HOUSE” EVENT Dept. 1 Dept. 2 Dept. 3 Dept. 4 Dept. n Data Hub 1 Data Hub 2 Data Hub n

Facets of a Transformed Government Social Media Enables Two-Way Comm. with citizens Participative Governance Govt. more approachable & interactive Mobility Increases reach of the government Increases accessibility Increases availability of services Cloud Computing Reduces costs by enabling reuse of infra Brings e-Maturity to depts. without any infra of their own Improves productivity Analytics Helps optimize service delivery Can pinpoint inconsistencies Can help detect fraud and pilferage

Building Blocks of a Transformed Government Capacity Building Data& Info Transparency Government Process Re-engineering E-Governance

E-Governance to Transformed Governance – The Route Short Term Goals - e-Governance Maturity Assessment - Data cleansing of all databases - Creation of a Data governance framework - Design of an Inter-department data exchange platform Mid Term Goals - Creation of Government Data Hubs - Resident, GIS, Land, Water resources etc. - Cleansed departmental databases with Common Primary Key across departments (eg:Aadhaar) - Government Process Re-engineering - Paperless service delivery - Citizens need not provide documents anymore Long Term Goal - Transformational Governance & Service delivery

MobileOne m-Powering India Project in Focus MobileOne m-Powering India Note 1

Karnataka Mobile One

FIRST PROJECT OF ITS KIND IN THE COUNTRY LAUNCHED ON 08TH DECEMBER 2014 OVER 650 G2C AND 3500 B2C CITIZEN CENTRIC SERVICES CERTIFIED BY IAMAI AS THE WORLD’S LARGEST MOBILE SERVICES PLATFORM

ANYTIME, ANYWHERE AND ANYHOW DELIVERY OF CITIZEN SERVICES BUFFALLOGRID LEVERAGE INNOVATION OUTSIDE THE GOVERNMENT NANO GANESH TELE-ICU GOVERNMENT SERVICES AT THE FINGER TIPS OF CITIZENS

INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED SINGLE WINDOW TO DISCOVER ALL GOVERNMENT SERVICES ONE APP, ONE SHORT CODE, ONE URL INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED SERVICES OVER MULTIPLE PREFERRED MOBILE CHANNELS – APP, SMS, IVR, USSD, WEB

1 YR SINCE LAUNCH 1,89,09,846 HITS 52, 41, 985 IVR CALLS MORE THAN 4000 USSD HITS PER DAY RS. 10, 70, 47, 964 WORTH PAYMENTS MADE MORE THAN 8000 CALLS PER DAY

Benefits to Government Benefits to Citizens Aggregation of demand hence economy of scale Single window for managing Service Level Agreement (SLA) Quick turn around time for implementation Bring best practices within and beyond State Government Hosted in Karnataka State Data Center hence secured Single window to discover all Government services Unified user experience One short code, one URL Services over multiple preferred mobile channel Services over English and local language

Types of Mobile Services Service Category Channels (Mode of Communication) Push Informational Service SMS and IVR Pull Informational Service SMS, IVR, Mobile Web, Smart Client Apps Payment Service SMS, IVR, Mobile Web, Smart Client Apps Data Capture Service Smart Client Apps, Mobile Web, USSD, IVR Third party VAS SMS, IVR, Mobile Web, Smart Client Payment Instruments supported for Payment Service Credit Card / Debit Card, IMPS, NetBanking, Wallets

How to reach Karnataka Mobile One Write to M-One Help desk at support.m1@karnataka.gov.in Give a missed call to 1 800 425 425 425 Download the Smart client from Google or Apple app stores Call 161 for IVR services M-One can be reached via SMS on161 and via USSD on *161# Call the Mobile one Helpline 1 800 425 425 426 URL: http://mobile.karnataka.gov.in/goken/login.aspx Website: http://mobile.karnataka.gov.in/web

AWARDS AND RECOGNITION WINNER OF SKOCH ORDER OF MERIT AWARD 2015 NDTV-CISCO “DIGITIZING INDIA” AWARD - SILVER AWARDS AND RECOGNITION RANKED FIRST FOR THE EXPRESS IT AWARDS 2015 WINNER OF mBILLIONTH SOUTH ASIA AWARD 2015 AWARD OF APPRICIATION FOR THE CSI NILEHANTH E-GOVERNANCE AWARD 2015

AWARDS AND RECOGNITION

AWARD OF APPRECIATION AT THE CSI NIHILENT e-GOVERNANCE AWARDS 2015 NDTV Digitizing India Awards 2015, Karnataka Mobile One adjudged as the First Runners up under the category of Smart e-Governance Initiative. Certificate of Recognition for the year 2015 awarded to Karnataka Mobile One application by the mBillionth South Asia award. AWARD OF APPRECIATION AT THE CSI NIHILENT e-GOVERNANCE AWARDS 2015 RANKED FIRST FOR THE EXPRESS IT AWARDS 2015

The Transformation Has Begun...