Accelerating Implementation Methodology: key points Planned, conscious, skilled enterprise Engage ALL stakeholders - Targets, Agents, Sponsors & champions Importance of cultural fit Need to plan in detail, for macro approach & micro elements Multiple implementation intervention elements required Importance of communication Monitor continuously Targets: Those who will change behaviour, processes, knowledge, perceptions, etc Agents: Those who implement change; have implementation responsibility through planning and executing implementation. Sponsors: Those who can authorise, legimitise and demonstrate ownership for the change: possess sufficient organisational power and/or influence to either initiate resource commitment or reinforce the change at the local level. Champions: Individuals who believe in and want the change and attempt to obtain commitment and resources for it

2.Build Agent capacity3.Assess the climate & culture Successful history Credible with sponsors Trusted by targets Aware of local cultures Belief in project Knowledge of business Understand local climate and culture Understand barriers to implementation Identify and set clear- cut priorities Create real-time feedback loops for sponsors and targets

4.Generate sponsorship 5.Determine change approach Build Business Case for action Get participation in goal- setting Allocate resources Start and continue cascading information Drive compliance or build commitment? Understand implications & consequences of either choice Understand the difference between engaging commitment and achieving consensus Align & apply recognition & reward systems Monitor progress constantly

6.Develop Target readiness 7.Build communication plan Involve targets as much as possible, to minimise uncertainty Communicate using the right frame of reference Surface resistance & deal with it, as early as possible Match communication to language and needs of recipients Be clear for Targets – what’s in it for me? Develop a plan using multiple frames of reference, with feedback loops for all communications

8.Develop reinforcement strategy 9.Create cultural fit Make it difficult to continue old behaviours Generate rewards for participation in change Develop specific measures and implement specific rewards & negative consequences for participation 10. Prioritise action If change conflicts with culture, culture wins Identify involvement as a strategic asset requiring resources and attention Use high visibility & recognition as reinforcement Prioritise effective project management