Determine Objectives of Letter, Memo or E-mail Chapter 18.

Slides:

Advertisements

Similar presentations

Chapter 2 . Project 2 Objectives Understand uses Write subject lines Use an appropriate tone Format an Identify program features.

Advertisements

CHAPTER 8 WRITING NEGATIVE MESSAGES

Typestyles & Formats ***Nowadays firms use the following typestyles and formats: 1.The Block-form / Modified - Block 2.Full-Block 3.The Semi-Block 4.AMS.

Writing Reader-Focused Letters, Memos, and

Lecture Five Chapter Five Strategies for Letters and Memos.

Preparing Bad-News Messages

Chapter Twelve Planning Correspondence and .

LECTURE 17 Business Letters

Correspondence.  Almost as many types of correspondence (letters, memos, ) exist as there are reasons for writing them.

Delivering Bad-News Messages

1 BUSINESS WRITING TONE AND STYLE. 2 AGENDA Importance of Written Communications Tone and Style Rules of the Road.

Formal and Informal Letters

Learning Objective Chapter 9 Developing Neutral and Positive Messages Developing Neutral and Positive Messages Copyright © 2001 South-Western College Publishing.

How to write effective s that use an appropriate tone and format.

WRITING BUSINESS LETTERS II

Writing Reader-Oriented Informal Reports CHAPTER 13.

Letters, Memos, and Electronic Communication

The Office Procedures and Technology

BEIT 336: Week 2 – Class 1 Today’s Agenda In week 2 of this class, we will focus on Recommendation reports Recommendation reports Letter report format.

©2014 The McGraw-Hill Companies, Inc. All rights reserved Negative Messages Module Eleven Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights.

Business Communication Workshop

Lecturer: Gareth Jones Class 7: Routine Business Messages.

©2007 McGraw-Hill Ryerson Limited. All rights reserved. MODULE 13 Persuasive Messages.

Chapter 11 Writing Negative Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1Chapter 11 -

Chapter 8 Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Writing Negative Messages.

Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Chapter 6 Message Formats.

©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.

McGraw-Hill/Irwin PPT Module 12 Persuasive Messages ©2007, The McGraw-Hill Companies, All Rights Reserved.

ES2002 Business Communication Letter Writing: Introduction.

Business Correspondence: Letters, Memos, and s

Lecturer: Gareth Jones Class 11: Routine & Bad News Messages.

Communicating or Expressing an Idea in a Personal and Professional Manner.

Writing & Speaking for Business By William H. Baker Chapter Six.

Business Letters Mr. Blaugrund. Why do you need to write business letters? The key to communication Business to Business Individual to Business Business.

Chapter 6 Message Formats. Learning Objective 1 Describe the seven standard parts of a letter.

Writing and Speaking for Engineers-Honors Basics of Memos, , and Business Letters.

Writing and Speaking for Engineers-Honors Basics of Memos, , and Business Letters.

Business Communication Workshop Course Coordinator:Ayyaz Qadeer Lecture # 17.

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved.

Technical Communication A Practical Approach Chapter 6: Correspondence

6-1 note. 2 Business Letters Business letters are a fundamental form of communication. They are used for formal business correspondence to communicate.

Internal vs. External Communications

Chapter 6 Positive and Neutral Messages 6 Chapter 6Krizan Business Communication ©20052 When should the direct approach be used for writing messages?

The Essentials of Technical Communication Highlights from: Chapter 2: Writing for your readers Chapter 7: s, Memos, and Letters.

Memos and Letters Prof. Q. Overview  Memo Basics  Tone  Parts  Format  Types of Memos  Letter Basics  Tone  Parts  Formats  Types of Letters.

Business Communications of the 21 st Century Mrs. A. Smith.

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, All Rights Reserved.

Business Communication Today

8-1 Chapter 8 Writing Negative Messages. 8-2 After studying this chapter, you will be able to: Apply the three-step writing process to negative messages.

© Prentice Hall, 2008 Excellence in Business Communication, 8eChapter Writing Negative Messages.

McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, All Rights Reserved Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

Workplace documents II:

WRITING CORRESPONDENCE

How to Be an Effective Advocate

Letters, Memos, and Electronic Communication

TYPES OF BUSINESS MESSAGES

Business Communications of the 21st Century

CHAPTER 8 WRITING NEGATIVE MESSAGES

Bad News Messages Lecture 8.

Chapter 14 Correspondence

Essentials of Technical Communication

Letters, Memos, and Correspondence.

Business Communication

Chapter 6 Choosing the Best Process and Form

Chapter 8 Emphasis on Writing

Word Processing.

Adobe Connect Session ENG 301

Presentation transcript:

Determine Objectives of Letter, Memo or Chapter 18

Forms of Correspondence You write letters primarily to communicate with people outside your organization, or to handle confidential matters inside organizations (personnel, salary issues etc). You write memos to communicate with people within your organization. You use to correspond with people inside or outside your organization. s are faster, more convenient, saves organization money and offers flexibility.

Determine Objective Determine the objective of your letter, memo or . – Do you want readers to take an action, give information, get information etc. What action do you want readers to take after reading the correspondence. – The writer assumes that readers will know what to do.

Find out about your Readers Effective letters, memos and s are: Reader Oriented Helpful Tactful Who will read the correspondence? Will more than one people read it? What are the reader’s position and responsibilities? How might their positions and responsibilities affect how they perceive your message? If the readers are external, what is their relationship to you and your organization? How will this relationship affect how they perceive your message? What do the readers know about the subject of the correspondence?

The Indirect Approach In this approach you delay or buffer the main message until you have graciously opened the letter and explained the message. In the 1 st Paragraph: Begin with a buffer ( a positive or neutral statement) – This will help readers better receive the message if the message is negative. In the middle paragraph: Explain and then state the message. In the final paragraph: Close the correspondence. Page 570 and 571.

Use a Reader-Oriented Tone Create a tactful and positive tone for your readers. Don’t be blunt or rude. Ask yourself how readers will respond to your message. Readers will want to know how a message will affect them and not how it will affect the reader. See Example of Positive / Negative Tone on Page 568.

Determine the Most Effective Approach Direct Approach In the first paragraph: Present the main message In the middle paragraph: Explain the main message In the final paragraph: Close the correspondence with a positive tone. Figure 18.7 on page 569.

Use an Appropriate Format The three basic formats for letters are: BLOCK STYLE MODIFIED BLOCK STYLE AMS SIMPLIFIED STYLE Page