Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall 2010 1 Professionalism/Customer Service in the Health Environment Unit 4, Lecture 2.

Slides:

Advertisements

Similar presentations

Inter-Act, 13th Edition Chapter 5 Nonverbal.

Advertisements

Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person.

Delivery and Nonverbal Communication. Methods of Delivery Manuscript Memorization Impromptu Extemporaneous.

Nonverbal Communication. A. General Information 1.Definition – All the behaviors and elements of people, other than words, that convey meaning 2. At least.

Nonverbal Communication

Chapter 3 Nonverbal Communication. What is nonverbal communication? “Everything that communicates a message but does not use words” Facial expressions,

Nonverbal Communication

OUR COMMUNICATION : -Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication.

Understanding Non- Verbal Communication MRS. DOBBINS.

Comenius Multilateral Partnership– “Getting Along in Europe ” Nonverbal Communication Escola Secundária de Tomaz Pelayo Project 2: Italy 20 th. to 25 th.

NONVERBAL COMMUNICATION AND INTERCULTURAL COMMUNICATION BY SANTJIE VOSLOO.

NON-VERBAL COMMUNICATION

Chapter 4 Objectives Define nonverbal communication

NONVERBAL COMMUNICATION

Non-Verbal Communication

Comparing Verbal and Nonverbal Communication

5: Inter-Act, 13th Edition Nonverbal.

Verbal and Non Verbal Communication. Verbal Communication Language & Culture: The Essential Partnership “If we spoke a different language, we would perceive.

It’s what you say… and what you don’t Nonverbal Messages in Communication.

Nonverbal Communication

The student will be able to… 1. State what % of all communication is nonverbal. 2. List the classifications of nonverbal communication. 3. Define the.

Nonverbal Communication

Communicating Nonverbally 1Chapter 5. Defining Nonverbal Communication Nonverbal communication – refers to all behaviors (other than the spoken word)

Nonverbal Communication

You CAN NOT, NOT communicate.. How do you interpret this picture?

Nonverbal Communication

Lesson 12 - Communication

©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.

Non Verbal Communication How necessary is it to use and interpret it? Demosthenous Christiana.

Communication Skills Aims To develop a basic understanding of communication skills To develop a basic understanding of communication skills Understand.

Bethami A. Dobkin Roger C. Pace Communication in a Changing World, 2006 Edition McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Nonverbal Communication

Non-verbal Communication. How necessary is it to use and interpret it?

Prepared by Darrell G. Mullins Salisbury University Copyright © 2010, 2006 Pearson Education, Inc. This multimedia product and its contents are protected.

Chapter 4 Nonverbal Communication. Understand the power of nonverbal communication Outline the functions of nonverbal communication Describe the communication.

Virtual Lecture – Unit Six Nonverbal Communication Communication Beyond Words.

Non Verbal Communication Chapter 2, lessons Nonverbal Communication- information that is communicated without.

Nonverbal Communication

Nonverbal Communication Communication without words; a process by which an individual stimulates meaning in the mind of another person through intentional.

BA 4216 Cross-cultural Studies in Organizations Communication Instructor: Ça ğ rı Topal 1.

NONVERBAL COMMUNICATION

Nonverbal Communication The transfer of information between persons without the use of speech.

Component 16- Professionalism/Customer Service in the Health Environment Unit 4-Key Elements of Effective Communication Lecture 4b-Nonverbal Communication.

Nonverbal Communication

Communication Process Making appropriate choices so that you can be heard!

NONVERBAL COMMUNICATION What is non verbal communication? Nonverbal communication has been defined as communication without words.Nonverbal communication.

Nonverbal Communication

CHAPTER 11 NONVERBAL DELIVERY MGT 3213 – ORG. COMMUNICATION Mississippi State University College of Business.

Copyright © 2013, 2010, 2007 Pearson Education, Inc. All Rights Reserved.

The World Beyond Words (nonverbal communicaion) Chapter 4.

Secrets of Body Language: Enhancing Your Nonverbal Communication Skills.

O The Feedback Culture. o Theories of Communication. o Barriers. REVIEW.

Non Verbal Communication.  NV communication can be ambiguous because it can be _________ or ____________.  NV communication is __________ for as long.

Understanding Nonverbal Messages

Agenda for October 14 th Task 1 Head you own paper with the MLA heading. Use the assignment title: Journal 2. Respond to the journal prompt on the next.

“Actions speak louder than words” Today Nonverbal lecture Nonverbal exercise.

Component 16/Unit 4a Health IT Workforce Curriculum Version 1.0/Fall Professionalism/Customer Service in the Health Environment Unit 4, Lecture.

Nonverbal Communication. Nonverbal communication is any information or emotion communicated in a way other than words.  APA numbers indicate that: 38%

Non-verbal communication. Non-verbal messages People tend to believe in non-verbal messages more than they do with verbal messages.

Chapter 5 Lesson 2 What is communication?. Communication is when 2 or more people exchange thoughts, feelings, and beliefs. Listening and speaking form.

NONVERBAL COMMUNICATION.  As much as 93 % of communication is nonverbal, with 55% sent through facial expression, posture, and gestures and 38% through.

Albert Mehrabian's Theory 7% Content 55% Visual 38% Vocal Meaning is in people, not in words.

 Communication. Numbering Off Game  Each student must say a number….  The goal is to make it to 28 without having two people say the same number at.

 in only 4-7 seconds a first impression is made  Only 7% of communication is verbal  93% of communication is nonverbal 38% is pitch and volume of the.

DEPARTMENT OF COMPUTER SCINCE &

Understanding Communication

Non – verbal Communication issues

3 Forms of Communication

What is Nonverbal Communication?

Presentation transcript:

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Professionalism/Customer Service in the Health Environment Unit 4, Lecture 2 Key Elements of Effective Communication

Objectives By the end of this lecture, learners will be able to: A.Define nonverbal communication B.Describe how nonverbal communication functions in the human communication process C.Describe specific dimensions and give examples of nonverbal communication Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Definition Nonverbal communication is communication without words that includes messages created through body language and the use of space, sound or touch.

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Nonverbal Communication It can be either vocal or nonvocal Vocal example: scream, sigh, or groan Nonvocal example: smile or frown It can be intentional or unintentional

Component16/ Unit 4Health IT Workforce Curriculum Version 1.0/Fall Importance One study indicated that up to 93 percent of communication effectiveness is determined by nonverbal cues.

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships

Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Functions of Nonverbal Communication At any time during an interaction, one or several of the following functions may occur: –Expression of feelings and emotions –Regulation of interaction –Validation of verbal messages –Maintenance of self-image –Maintenance of relationships

Component 16/Unit 4Health IT Workforce Curriculum Version 1.0/Fall Dimensions of Nonverbal Communication Nonverbal communication is commonly divided into five distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors

Component 16/Unit 4Health IT Workforce Curriculum Version 1.0/Fall Dimensions of Nonverbal Communication Nonverbal communication is commonly divided into five distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors

Component 16/Unit 4Health IT Workforce Curriculum Version 1.0/Fall Components of Kinesics Gestures Facial Expression Gaze

Component 16/Unit 4Health IT Workforce Curriculum Version 1.0/Fall Dimensions of Nonverbal Communication Nonverbal communication is commonly divided into five distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors

Component 16/Unit 4Health IT Workforce Curriculum Version 1.0/Fall Components of Proxemics Personal space and the surrounding environment Distance 1)Intimate 2)personal, 3) Social 4) public

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Dimensions of Nonverbal Communication –Nonverbal communication is commonly divided into 5 distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors

Dimensions of Nonverbal Communication Nonverbal communication is commonly divided into five distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors Component 16/Unit 4b18Health IT Workforce Curriculum Version 1.0/Fall 2010

Health IT Workforce Curriculum Version 1.0/Fall Dimensions of Nonverbal Communication –Nonverbal communication is commonly divided into 5 distinct categories: 1.Kinesics 2.Proxemics 3.Paralinguistics 4.Touch 5.Environmental and physical factors Component 16/Unit 4b

Vignette Juan works for the IT department of a mid- sized hospital and has recently assumed the coveted, yet stressful, position as the project manager implementing wireless point of Care (POC) devices. He meets with the hospital executive team each Friday to report on progress. Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall

Guided Discussion Question At the meeting Juan presents that the project is going well. His nonverbal communication is “saying” something very different however. He seems to be slightly shaking his head no. In addition, he is not making eye contact with any of the executive team members. Question – What do you think the team will believe is happening to the project? Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall

Component 16/Unit 4bHealth IT Workforce Curriculum Version 1.0/Fall Unit 4 Lesson 2: Summary Define nonverbal communication Describe how nonverbal communication functions in the human communication process Describe specific dimensions and give examples of nonverbal communication