Personnel Process 1. Development of the job description 2. Creation of the job announcement 3. Candidate recruitment 4. Candidate selection 5. Orientation, T & D 6. Performance appraisal 7. Employee motivation & rewards 8. Employee discipline Search Process
Candidate Selection 1. Search committee 2. Screening 3. Testing & prelim interviews 4. Formal interviews 5. Interview questions 6. Actual interview 7. Background checks
Selecting the Search Committee Options –Direct supervisor –Peers/Co-workers –HR –Departmental representation –Numbers –Diversity Age, gender, race
Screening the Candidates Initial Screening Second screening Affirmative Action Procedures
Initial Screening Remove based on most important competencies 3 piles: –Yes –No –Maybe Remove the no pile
Second Screening Spend more time with applications Assessment Matrix
Assessment/Selection Matrix Based on competencies in job description Construct a matrix showing –each qualification –each applicant Select a score for each qualification –5=highly qualified –1=not qualified Establish a list of “qualified candidates”
The Matrix Name ExperienceEducation MarketingSupervisionBudgeting Blake White Smith Jones Scott =highly qualified……1=not qualified
# of candidates Dictated by: –$$$$ –Time –Qualifications of candidates –Agency policy –Screening interview vs. formal interview
Exercise 1. Screening matrix for job 2. Rate resumes on screening matrix
Testing & Preliminary Interviews Why do them? –Determine a pool of candidates for on-site interviews –Describe the position and department; –Ask questions about the applicant’s experience; –Obtain clarification on any information on the application materials; –Discuss the salary for the position and ascertain an individual’s continued interest in the position
Testing & Preliminary Interviews How to do them –Phone interview Focuses mainly on experience & qualifications minutes Determine # of interviewers Listen for discrepancies between what they say & what the resume says Judging solely on answers at this point –No eye contact, attire, body language, etc
Testing & Preliminary Interviews How to do them –Videotaped/Internet interview –Written interview IPRA Membership plan Pricing activity Philosophy
Testing & Preliminary Interviews How to do them –Pre-established test Psychometric tests –measurement of knowledge, abilities, attitudes, and personality traits
Thinking in terms of Interviews When to hold the interviews –Spread out v. clustered appointments What administrative procedures must be followed Formats…
Format of the Interview One-on-One –Have the skills & education –Tests how person fits in the org. –Look to build rapport
Format of the Interview Committee –Firing squad –Demonstrate problem solving skills Group / Disney style –Used to uncover leadership potential –Gather in an informal discussion situation –See how they interact with each other –Sometimes combine group & committee
Format of the Interview Stress Interviews –Interviewer deliberately attempts to rattle you –Argumentative, Sarcastic, Silence –Sample questions… What were your failures on your last job Tell a time when you didn’t perform to your capabilities Why are manhole covers round? Sell me this pencil
Format of the Interview Lunch interview –Less formal –Candidate needs to act professionally
Format of the Interview Assessment Centers –Used to simulate behaviors found in the work environment –Written assignments Exercise plan Sample client documentation Letter confirming meeting/event details Memos
Format of the Interview Assessment Centers –Simulations Marketing plan for an event Program/event planning Presentation…brd, news conf. Role playing –In basket exercises Given scenario & determine how to handle it –Prioritize phone & messages & tasks for the day –Justify your priorities