Rob Shorthouse, Client and Communications Director, ScotRail Alliance SEStran Transport for Regional Growth

93m journeys/year, Connecting Scotland 93m passenger journeys and more than 2,300 train services a day 7,200 ScotRail Alliance staff, responsible for 358 stations, 2,800kms of track and assets

Your Vision "Provides all citizens of South East Scotland with a genuine choice of transport which fulfils their needs and provides travel opportunities for work and leisure on a sustainable basis."

Our Vision Connecting people with jobs 1 Connecting business with customers 2 Connecting tourists with destinations 3 Connecting communities with opportunities for growth and prosperity 4 Connecting Scotland

5 Key Principles for change agenda 2 We improve what we do Our people understand our business and our teams work to continuously improve what we do 1 Our customers come first We listen to our customers and our communities and we get better at delivering what they value 3 We are safe and punctual The punctuality of our railway and the safety of our customers and our colleagues is our most important daily priority 4 We are one team We make a difference and we are better when we work together as One Team – we keep it simple and we go out of our way to understand one another 5 We treat money as if it is our own We find ways to be more effective and we don’t like waste - every pound is spent as if it is our own money

Transforming Scotland’s railway Borders is longest (35kms) new domestic railway in 100 years; half-hourly Blueprint Leadership Group; 100 sites; “doubling” revenues in Galashiels 125,000 customer journeys in first month

Edinburgh – Glasgow Improvement Programme Transforming Scotland’s railway Edinburgh – Glasgow Improvement Programme (EGIP) £742m 20% reduction in journey time – fastest 42min 30% more capacity to alleviate crowding on peak time services New Hitachi electric trains to deliver more comfortable, reliable, efficient service Bike & Go at Haymarket, Cycle Point at Waverley Improved Customer Information Screens, waiting facilities at 5 stations, Cab & Go at 6 stations

Transforming Scotland’s rail services – What we will deliver … First ever electric trains on the main Glasgow-Edinburgh line Greener, quieter – and faster journeys, with times cut by 20% More capacity – with 7,500 extra seats for our customers on the main Glasgow- Edinburgh, Dunblane/Alloa - and Glasgow suburban routes

Transforming Scotland’s rail services – What we will deliver … 9 Quality Inter-City services between Scotland’s 7 cities Fully refurbished fleet of High Speed Trains with improved comfort and on train catering 20% increase in capacity Potential for significant journey time improvements between cities

SEStran Highlights 26 new Cycle locations across the SEStran area 2 new Staffed Information Desks at Haymarket and Waverley for onward travel advice and passenger assistance New ticket gateline at Bathgate station 6 New waiting shelters Additional Customer Information screens at 7 stations Working in partnership with SESTRAN to deliver 16 new Multi-modal Travel screens at Rail stations 27 new Ticket Vending Machines to replace Legacy Ticket Vending Machines 40 new additional CCTV camera points at stations to improve security 2 stations to get new CCTV systems to complete coverage across the SESTRAN area 4 large stations to get CCTV repeater screens to enhance security

Achieving Sustainable Growth Dedicated community rail team to work closely with Community Rail Partnerships Actively work with RTPs to support local transport needs Businesses and civic Scotland sit on Stakeholder Advisory Group Working closely with local partners both as suppliers and customers

Waverley – ‘smart’ cycle route at North ramp SHARED CYCLE ROUTE