NASA Shared Services Center National Aeronautics and Space Administration Overview

NASA Shared Services Center National Aeronautics and Space Administration 2 NSSC Vision & Mission National Aeronautics and Space Administration

NASA Shared Services Center National Aeronautics and Space Administration 3 What Is the NASA Shared Services Center (NSSC)? Consolidates activities into a separate, independent NASA Service Center Performs a variety of transactional and administrative activities in four lines of business: –Financial Management –Human Resources –Information Technology –Procurement National Aeronautics and Space Administration

NASA Shared Services Center National Aeronautics and Space Administration 4 Reduces resources expended for support –Provides better quality, more timely services at lower cost –Improves data integrity, consistency, and accountability –Standardizes core business processes Facilitates process re-engineering and automation Leverages consolidated spending with vendors to negotiate better terms and prices Saves money to funnel back into programs (Space Shuttle, Space Station, Exploration) Why Shared Services for NASA? National Aeronautics and Space Administration

NASA Shared Services Center National Aeronautics and Space Administration 5 Lines of Business Human Resources –High volume, transactional activities »Processing personnel actions »Maintaining employees personnel records »Employee benefits, advice, and services »Processing training requests »Processing awards –Low volume, boutique-type activities »Maintaining HR systems »Employee drug testing »SES case documentation

NASA Shared Services Center National Aeronautics and Space Administration 6 Lines of Business (continued) Procurement –Consolidated Contract Management –Grants processing Information Technology –Enterprise licensing –Oversight and management of desk top support contract

NASA Shared Services Center National Aeronautics and Space Administration 7 Lines of Business (continued) Financial Management –Employee travel (foreign and domestic) –Employee relocation services –Accounts payable –Accounts receivable –Payroll –Financial statements

NASA Shared Services Center National Aeronautics and Space Administration 8 How Were These Activities Selected? An implementation team made up of representatives from each functional area formed sub-teams (Human Resources, Procurement, Financial Management, Information Technology) and were tasked to –Identify all functions performed at all Centers and facilities –Establish a baseline of current and future costs and resource requirement –Categorize current functions into “Services to be Consolidated,” “More Study Needed,” or “Services Remaining at Center" –Identify phasing and interdependencies/qualifiers for implementation To view the full NSSC Implementation Plan click below: NSSC Implementation Plan (2)

NASA Shared Services Center National Aeronautics and Space Administration 9 Work force is a mix of Civil Service and Contractor employees CSC Team is referred to as “Service Providers” NSSC payroll is about $30 million per year -- an important local economic initiative Civil Servants:160 Service Providers:325 Approximately 470 employees by 10/31/08 Service Provider Contractor (66%) Service Provider Contractor (66%) NASA Civil Service (33%) NASA Civil Service (33%) Support Contractors (1%) An Integrated Organization

NASA Shared Services Center National Aeronautics and Space Administration 10 When Do Activities Transfer to the NSSC?

NASA Shared Services Center National Aeronautics and Space Administration 11 When Do Activities Transfer to the NSSC?

NASA Shared Services Center National Aeronautics and Space Administration 12 Customer Contact The NSSC has three primary avenues for customers to contact us: –Customer Service Website –Customer Contact Center –Center Liaisons NASA Shared Services Center National Aeronautics and Space Administration

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