Patient Participation Group First Meeting Wed. 7 th December 2011

Introductions Doctor : Dr Andrew Maurice Practice Manager – Jill Hampson And now over to you !

Welcome to The Schoolhouse Surgery 4600 Patients 3 GP Partners (1 full time and 2 part time) plus a Registrar and an FY2 doctor 2 Practice Nurses, 1 Health Care Assistant,1 Phlebotomist 12 Administration Staff (mainly part time)

Attached Staff 3 District Nurses & 1 Nurse Auxiliary 1 Health Visitor & 1 Nursery Nurse Midwifery Team Physiotherapist Optometrist Podiatrist Medicines Management Team

Some Figures The GPs provided appts. Nov Nov 2011(face to face,home visits & telephone). An appointment is 10 mins. The nurses provided 3577 appts. Nov 2010–Nov 2011 (face to face and telephone). An appointment varies from mins There were 743 DNAs ( patients who “Did Not Attend” their booked appt ) between Nov 2010 and Nov 2011 We prescribed 79,056 items in one year (282 items each working day) at a cost of £729,429 Our prescribing budget for was £656,985 which means we were overspent by £72,444 Our referral budget for 2010 – 2011 was £1,793,119. We spent £2,158,445, which means we were overspent by £365,336 ( 20.37% )

In Addition We are a GP training practice We spent £23,000 of our own money on extra doctors last year to help provide a better, quicker service. We are open 8am to 7.30pm on Mondays (for booked appointments, prescriptions and appointment booking) & 8am to 6.30pm Tuesday to Friday. We are actively involved in the new Commissioning Group for Eastern Cheshire which includes Bollington Medical Centre, Priorslegh & Mcilvride in Poynton.

What is a PPG? Patient Participation Group, PPG is a group of volunteers looking to support the practice to provide the best services possible for the whole patient population. The main functions for this group are –Run by patients to both inform the practice and the patients –Looking at issues in a way that finds solutions –Support and get involved in information gathering and understanding eg. surveys –Fund raising for items outside of the NHS remit –Provide patient support advice and services The role can have some, all or more responsibility, it is up to you

Ground Rules This meeting is not a forum for individual complaints and single issues, nor is it a “doctors’ fan club “ We advocate open and honest communication and challenge between individuals. We will be flexible, listen, ask for help and support each other. We will demonstrate a commitment to delivering results, as a group. Silence indicates agreement – speak up, but always go through the chair. All views are valid and will be listened to. No phones or other disruptions. We will start and finish on time and stick to the agenda.

Today Look at the Terms of Reference & Code of Conduct ( handouts ) Volunteers for posts of Chairperson, Vice Chair, Secretary. Open to all registered patients to observe, comment or join us as a member Communication to the practice population ? A practice survey

Practice Survey 2011 ? A practice assessment questionnaire ? Continuity of results Approx 100 anonymous questionnaires Handed to patients before appts. by PPG members Early Jan am/pm sessions to be decided by PPG members Advertise the sessions Collate results & set priorities to move forward

Meetings ? The best way forward ? When & where ? How often ? Length of meeting ?

Resources to Help The practice National Association of Patient Participation, NAPP ( Possibility of integrated working with the PPGs in Bollington and Poynton