Slot Tech Magazine’s TechFest 15 Servicing & Troubleshooting TransAct / Ithaca brand thermal ticket printers for the gaming industry Presenter: Russell Wigé

Handouts & Course Agenda TechFest 15 Don’t forget to pickup your: TransAct’s Presentation Handout 850 Top-Of-Form Calibration Chip Course Agenda: Event / Company Information 0:10 General Ticket Printers 0:20 Series 700 Ticket Printer 0:15 Series 800 Ticket Printer 0:30 Epic 950 Ticket Printer 0:30 Questions & Answers 0:15 2:00

Technical Support Company Info (877) 748-4222 Option 3 TechSupport@Transact-Tech.com Online support Website: www.TransAct-Tech.com/ FTP Site: http://transact.powweb.com/gaming User ID: tran_gaming Password: Gamingw@r3 Product distributor JCM American (U.S. distributor for the Epic 950) (702) 651-0000 www.jcm-american.com

Parts and Service Company Info Parts and service by phone (877) 748-4222 Option 2 Obtain a repair RMA online http://www.transact-tech.com/tsg/rma.html JCM printer exchange program Casino’s can participate in JCM’s quick turn, printer exchange program. Available onsite exchange when located within close proximity to one of the following JCM Depot centers. Nevada (Las Vegas) Nevada (Reno) Chicago Mississippi New Jersey

Ticket Printers Company Info Epic 950 Series 850 Series 750

Spare Printer Pool Common Standards Label storage area Manufacture & firmware version Good printers Insert printer test ticket in print head Bad printers Tag with error description WMS N00523 IGT V00130

Loading Tickets Common Operation Standard Ticket orientation Loading direction Warning m750 non-standard Top-box clearance

Bezel Flash Patterns Common Operation Ready – Waiting for cashout Disabled – Printer disabled Busy – Printing / Ticket not taken Warning – Paper low / Door open Issue – Paper out Fault – Paper jam, etc…

Clearing Stacked Errors Common Practices Some games stack multiple errors at once, the method to clear depends on platform! IGT Lift/drop door lever Bally Open/close door Wait for count down to zero Note: All stacked errors need to be cleared before normal game operation can continue.

Cashout Ticket Process Common Practices Cashout sequence of events Node Backend Printer Game Valid ? Error ? Print ticket Printer Error Hand-pay N Y Pre-issued ticket number <<< Activate ticket w/ amount <<< Note: If game goes into hand-pay, verify if game displays a printer error!

Printer Swap-out Common Practices Before swapping-out the printer, always try to print a game test ticket first! Eliminates Backend system Verifies Communications Mechanical operation Print quality

Printer Swap-out Common Practices Don’t forget to swap other hardware & verify firmware Ticket tray » Printer bezel » Verify firmware » Ticket tray Bezel Firmware

Series 700 Ticket Printer

Loading Tickets Normal Operation Pull release knob Slide chassis out Replenish tickets Slide chassis in Release knob locked

Loading Tickets Normal Operation Ticket Orientation: Insert blank side up Motor grabs ticket Aligns to TOF mark Remove blank Ticket

Switches & Status LED Normal Operation Status LED defined: OFF No power ON Normal operation FLASH Error, Out of tickets

Reset Printer Normal Operation To reset the controller board: Press and hold “Test” button Wait until the LED goes OFF

Printing Test Ticket Printer Information Hold “Test” button Hold “Ticket Feed” button Release “Test” button Release “Ticket Feed” button Printer will print Test Ticket Operation puts printer in Hex Dump mode Reset printer when done

Reading Test Ticket Printer Information Printed Information: Model number Firmware ID Checksum Interface settings

Main Assemblies Key Components Ticket Supply Box Main Chassis Printer Chassis Bezel Option Drawer Chassis

Ticket Supply Box Key Components Ticket Size Options: Short Ticket Standard Ticket

Printer Chassis Key Components Firmware EPROM Thermal Print Head Ticket Present Sensor Black Dot Sensor PCB Main Controller PCB

Controller PCB Key Components Firmware EPROM Interconnect Cable Black dot Sensor Stepper Motor Ticket Sensor Print Head

Interface PCB Key Components Interface Board Flex Cable Card Reader OEM Interface

Printer Chassis Assy Printer Swap-Out Pull release knob Slide out main chassis Pull side release button Remove printer chassis Unplug harness from controller board

Main Chassis Assy Printer Swap-Out Pull release knob Slide out main chassis Release slide rail stop Remove main chassis Flip main chassis over Remove cable clips Undo flex cable at interface board

Transfer Firmware Printer Swap-Out Verify Firmware Print Test Ticket Swap Firmware Remove Printer Chassis Remove EPROM on controller PCB Replace EPROM on controller PCB Printer’s firmware requires regulatory approvals, Use approved firmware only!

Series 800 Ticket Printer

Switches & Sensors Key Components Paper Low Top of Form Ticket Taken

Ticket Feed Button Key Components

Print Head Key Components

Controller Board Key Components

Game Interfaces Key Components SERIAL NETPLEX

Outer Chassis Assembly Key Components

FEED & Status LED’s Normal Operation Chart also available in Series 850 flip book Condition Status LED/Bezel Unit Ready On Head Up Med Blink Door Open Paper Out Slow Blink Temperature Error Fast Blink Paper Jam 4 Blinks Pause Ram Error 2 Blinks Pause Checksum Error 5 Blinks Pause

Printing Test Ticket Printer Information Block chassis sensor Hold FEED button Apply power

Reading Test Ticket Printer Information Printer model Firmware ID Revision no. Checksum Interface settings

Printer Firmware Printer Information AABBCC Rev DD Description PPxxxx Rev nn Onetime programmable PExxxx Rev nn Programmable Erasable XX85xx Rev nn Serial Interface XX87xx Rev nn Series 860 Printer (RAP) XX88xx Rev nn Netplex Interface

Removing Bad Printer Printer Swap-Out POWER DOWN Detach ribbon cable Slide all the way out Remove the cover

Verify Firmware Printer Swap-Out Check firmware Swap if necessary WARNING: TOF auto-calibration may trigger Pre-position ticket just in case!

Installing Good Printer Printer Swap-Out POWER DOWN? Attach ribbon cable Power up WARNING: Hot connecting the ribbon cable will damage boards

New Cable Management Service Bulletin Ribbon cable rigidly lost due to heat Racking-in pinches ribbon cable Shorts out the boards New cable management solution!

Shorting Out Boards Service Bulletin WARNING: Hot connecting the ribbon cable damages boards POWER DOWN Attach ribbon cable Power up

Firmware Families Service Bulletin WARNING: Changing firmware families will trigger the Top of Form (TOF) auto-calibration routine. Failure to properly insert ticket correctly before first power up cycle, can lead to ticket alignment problems!

Not Aligning to TOF Mark Service Bulletin Power down Undo ribbon cable Un-rack inner chassis Remove cover Remove firmware

Not Aligning to TOF Mark Service Bulletin Insert new firmware Note chip orientation Re-install cover Rack-in inner chassis Connect ribbon cable

Not Aligning to TOF Mark Service Bulletin Un-latch top cover Insert ticket, leading edge flush with front Latch top cover Apply power Wait for BEEP DONE!

Epic 950 Ticket Printer

TicketBurst™ Design Features Fully prints ticket before dispensing Internal separation by dual motors No more customer interference issues

HotSwap QDT™ Design Features Quick Disconnect Technology Hot swappable Power pins are longer then I/O pins. Note: Some slot manufactures & slot managers have mandated powering down the game first!

Loading Tickets Normal Operation Caution: don’t pull release lever while sliding out, the printer may become completely detached! Slide printer out using detent in top cover Load tickets (as mentioned earlier) Note: printer latches when all the way out! Pull release lever and slide printer back in

FEED & Status LED’s Normal Operation Chart also available in Epic 950 flip book Condition Ready LED Paper LED Open LED Fault LED Unit Ready On Off Cover Open Chassis Open Blink Ticket Out Ticket Low Temperature Error Paper Jam Ram Error 2-Blink Checksum Error 4-Blink

Printing Test Ticket Printer Information To printout a printer generated test ticket Un-rack printer » Open top cover » Hold FEED button until OPEN goes out » Close top cover » Un-rack Cover

Reading Test Ticket Printer Information Model number Firmware version System CRC Date manufactured Serial Number Baud Rate RS-232 9600 Netplex 19200

Printer Firmware Printer Information VERSION FIRMWARE DESCRIPTION Sxxxxx SERIAL INTERFACE Vxxxxx NETPLEX INTERFACE (IGT) Nxxxxx NETPLEX INTERFACE (WMS) Ixxxxx I2C INTERFACE Pxxxxx DUAL PORT Uxxxxx USB INTERFACE Gxxxxx USB INTERFACE (IGT) Dxxxxx DEMO FIRMWARE Fxxxxx FACTORY FIRMWARE

Main Assemblies Key Components Outer chassis » Interface board » Ticket Tray » Controller board » Inner chassis » Print Head » Outer chassis Interface board Inner chassis Controller board Ticket Tray Print head Assy

Main Connectors Key Components Flex Cable » Game interface » HotSwap QDT™ » Bezel lamp » ImPort » Game Interface Flex cable HotSwap QDT™ Bezel lamp ImPort Download & Configuration

Game Interfaces Key Components Standard Interfaces: USB » Netplex » RS232 » Dual Port Interface 2nd port option for printing promotional coupons directly from player/slot tracking system. USB Standard Netplex (10-pin) RS232 (14-pin) Slot System Slot Machine with Epic 950™ Printer Dual wire OR Player Rating System (CRM)

Switches & Sensors Key Components Chassis open sensor » Cover open switch » Top-of-Form sensor » Burst sensor » Ticket taken sensor » Chassis Open Cover Switch TOF Sensor Burst Sensor (hidden) Ticket Taken Sensor

DIP Switches Key Components Chart also available in Epic 950 flip book SW Description 1 Switch 1 is reserved and must be in the Disabled position 2 Switch 2 configures Ticket Low 3 Switch 3 activates Demo mode 4 Switch 4 activates the Error log 5 Switch 5 activates Com Save 6 Switch 6 is reserved 7 Switch 7 activates the Smart Suite features 8 Switch 8 activates 2-color operation

Removing Bad Printer Printer Swap-Out Before removing suspected bad printer, always attempt to print a game test ticket first! Pull on ticket cover until latches catch Pull release lever while pushing drawer in slightly then pull completely out until detached

Installing Good Printer Printer Swap-Out Caution: Avoid damaging flex cable! Align w/ outer chassis » Pull release lever » Rack-in printer Load tickets Print game test ticket Pull lever Align with outer chassis

Damaged Flex Cable Service Bulletin Avoid snagging, lifting and pushing on flex cable » Connector latched? » Printer on chassis » Support by hand » Pull release lever Slide in parallel Engage connectors Rack all the way back Sliding connector assembly Support printer on chassis WARNING Don’t snag, lift or push Support by hand when possible Latches

Printer COMM Errors Service Bulletin When re-installing printer, verify that the connectors are fully seated Re-install printer Rack-in all the way Push back on printer Note: Connectors are fully seated when chassis is flush as shown GOOD BAD

Replacing Flex Cable Service Bulletin Form flex cable bow » Note bend direction » Rear connector » Loop over rear tab » Loop over front tab » Front connector » Note: can be difficult with chassis in game Form cable with bow to create pressure against side wall Bends away from wall Attach rear connector Loop over rear tab Loop over front tab Attach front connector