©2008 IMI Cornelius Confidential v.0207 As we become more of a global company it has become apparent that we need to standardize the ways that we communicate in order to gain maximum efficiency. The 4D process was created via a collaboration of the global quality leaders and is intended to simplify communications between regions and standardize the minimum information required to properly address quality concerns. Issue Communication Standards

©2008 IMI Cornelius Confidential v.0207 Issue Communication Standards 4D process defined to ensure that a minimum amount of data is available to start the corrective action process. Basic info like: Who? What? When? Where? How Many? Collection sites defined within the process for daily reporting to the manufacturing facilities. Your regional quality teams can provide you with a blank form.

©2008 IMI Cornelius Confidential v.0207 The How Many: 1)How many defective 2)Are there multiple complaints Issue Communication Standards The Who: 1) Who reported the issue to whom. 2) Which Cornelius site made the unit The What: The When: 1)When the issue was reported 2)When the unit was delivered 3)When the customer expects a response

©2008 IMI Cornelius Confidential v.0207 Issue Communication Standards A good problem description will describe “what is wrong with what” and will provide as much detail as possible. Example: Right after the lunch rush on Mondays the barrel #2 fill switch fails to enable and results in an error message and the need for a manual reset. Bad example: The fill switch fails Please submit the 4D to the people listed in this section of the document for proper tracking. There is a tab for pictures. Please if at all possible request a picture of the issue. “A picture is worth 1000 words.”

©2008 IMI Cornelius Confidential v.0207 Thank you for helping us satisfy our customers more quickly and effectively. If you have any questions please contact your regional quality team and they will be able to answer your questions. If you would like please contact me directly at: – – Issue Communication Standards