Personal Vision Becoming an Indispensable Leader Bob Heavers 1

Everyone is Indispensable … The world deserves each one of us to prove it. 2

Mentors How important have they been to you? 3

What is the message others deserve to learn from you? 4

Building Exemplary Teams Vision Shared Values Great People 5

Personal ‘Balance’ Work Spiritual Financial Learning Health Social Family 6

Work What is most important to you? What needs to be there for you to feel fulfilled? 7

Financial What is most important to you? What are your real requirements? 8

Learning What is most important to you? What are you interested in learning more about? 9

Health What is most important to you? How important to you is the health of your mind … Your body … Your self esteem? 10

Social What is most important to you? What is important to you when it comes to your friends? 11

Family What is most important to you? What needs to be there for family to feel fulfilling to you? 12

Spiritual What is most important to you? What is this part of your life all about? 13

Takeaway Assignment Find Your Purpose Example: I am a very caring man. I make the world a better place and enrich the lives of my family, friends and coworkers by helping people bring out the very best in themselves. 14

Organizational ‘Balance’ Service to Customers Productivity Growth and Innovation Image Team Relationships Financial Responsibility 15

Service to Customers We exceed the expectations of every customer, internal and external. We are relentless in our efforts to turn every customer into a ‘raving fan’. 16

Productivity We work smart and work hard to deliver extraordinary results. We do right things right the first time. Individually and collectively, we are accountable. 17

Financial Responsibility We are careful stewards of all resources. We successfully advocate for resources needed to achieve our Mission and to live up to our Values. 18

Team Relationships We trust, respect and support each other. We are ‘one team’. We work hard, have fun and help each other succeed. 19

Image We are known as an indispensable resource to our customers, our employees and our community. We are the partner and employer of choice for those dedicated to our industry. 20

Growth and Innovation We lead the way and are responsible risk-takers. We learn from experience and relentlessly pursue opportunities to improve continuously. 21

Commitment + Motivation (Clear Values) (Clear vision) = Empowerment 22

Life’s Greatest Ah hah My Thoughts My My Character Actions My Habits 23

Remember … “The Leader Is in Your Mirror” 24