1 © 2013 HCL – Proprietary & Confidential HCL EAS delivers many transformational SAP projects across Europe  Over 1700 dedicated SAP specialists are based in Europe  471 SAP projects completed in Europe – including 40+ roll-outs of global templates  15 European offices across UK, Germany, Italy, France, Spain, Sweden, Norway, Finland, Denmark, Belgium, Netherlands, Poland and Switzerland and Ireland  Our teams brings Local language, culture, legislation and market experience

2 © 2013 HCL – Proprietary & Confidential Offshore Team Management Governance Leadership Programme Steering Group BusinessProgramme ManagementSolution Management Info Head of SSC, Org. Design & CRM Lead Transformation Manager (P/T) Programme Director Programme Manager PMO Enterprise Architect (P/T) Project Management Test and Cutover Manager Project Manager MI Architect / Manager Data Finance Lead Finance A/P and A/R HR OM Finance A/P and AR Finance & Asset Mngt. Account Tax & Treasury OTC Lead G4S OTC Lead Procurement Lead PTP G4S PTP Lead Data Manager Technical Team Data Migration Lead Offshore Project Manager Finance OTC PTP Technical Lead OTC Analyst Stock & Manufacturing PTP Functional Analyst OTC Functional Analyst FRICE Developers Data Analyst Org Design HR Lead Training Training Manager Communications Communication Manager SSCC Set Up SSC Setup Project Manager Key HCLG4S Functional Team Change Management Change Manager Technical Delivery Manager Change Analysts Data Analysts ETL Mapping Testing Manager G4S/HCL – Proposed SAPling Team

3 © 2013 HCL – Proprietary & Confidential Overview of HCL/G4S Responsibilities Programme and Project management Benefits delivery Business Transformation and Change Management Training Management and Delivery Process Design and configuration Data Migration Development G4S Joint HCL Solution/Technical Architecture Infrastructure { Transformation, Change and Training { Solution and Functional { Technical

4 © 2013 HCL – Proprietary & Confidential SAPling Distributed Finance Organisation Evolution of SAPling Solution and FSSC »Distributed locations »Multiple cultures »Non standard processes »Inefficient and costly »Non integrated systems »ASC acting as a low value transactional processing function. Evolution & Scale of Change Characteristics of shared services models Finance Shared Service Centre »Greater economies of scale »System cost »Simplified, harmonised business processes »Ability to scale resources and infrastructure »Centralised master data »SAP system support »Controlled process hand offs »Measured on performance »Service level agreements »Foundation for SSC continuous improvements Solution & SSC Evolution »Management Reporting and Decision Support »Centralised Business Planning Support »Centralised Complex Customer Billing »Consolidated Customer and Contract profitability »HR processes & SSC »Mobile functionality ‘As Is’ ‘To Be’ ‘Future’

5 © 2013 HCL – Proprietary & Confidential  Significant level of activity across all industries for FSSC  Varying models of FSSC – from outsourcing as a cost fix to transformational  FSSC normally the first step in a journey for centralising and standardising greater number of processes  Strong co-relation between level of transformation and sustained benefits  Change Management absolutely critical for success  Turbulent economic climate impacting levels of profitability  Efficient operating model with right ownership and accountability is imperative  Fact based decision making across the organisation aligned to organisational goals important  IT infrastructure not very well integrated and tends to be a bottleneck 5 Underlying Drivers Professional Services Financial Shared Services Shared Service Centres need a different way of thinking

6 © 2013 HCL – Proprietary & Confidential Relevant Pricing Models Risk & Complexity Time & Materials Clarity of Scope Higher Supplier RiskHigher Customer Risk Scope unclear Scope clearly defined Fixed Price Target Price Outcomes Based Managed Service

7 © 2013 HCL – Proprietary & Confidential Illustrative Target Pricing Model Target Price Estimate £1m Target Price Estimate £1m Target Price Actual Price £0.9m Actual Price £0.9m 50% benefit-share (£50k) Scenario 1: Actual cost is 90% of Target HCL EAS fees £0.95m Scenario 2: Actual cost is110% of Target 50% non-charged (£50k) Actual Price £1.1m Actual Price £1.1m HCL EAS fees £1.05m 110% 100% 90%