th Annual PABUG Conference Understanding student enrollment patterns and increasing retention through Registrar software tools including Banner, transcript order systems and the National Student Clearinghouse. Brian Galloway Director of Student Retention Services Villanova University

th Annual PABUG Conference General Announcements: Please turn off all cell phones/pagers If you must leave the session early, please do so as discreetly as possible Please avoid side conversations during the session Questions will be answered ….. Thank you for your cooperation

th Annual PABUG Conference To receive CPE credits for this session (if eligible), complete the CPE Attendance Form on the PABUG Annual Conference website group-annual-conference/cpe-credits/ or via the PABUG conference app. For additional questions please contact Kim Fremont CPE - Coordinator CPE Credits - We’ve gone electronic!

th Annual PABUG Conference Retention at Villanova How we got started What is our goal?

th Annual PABUG Conference Retention at Villanova

th Annual PABUG Conference Retention at Villanova

th Annual PABUG Conference Tools to Better Understand Enrollment Transcripts on Demand National Student Clearinghouse Qualtrics BANNER

th Annual PABUG Conference Transcripts on Demand From Credentials eScript-Safe Fee-for-service transcript request system Provides back-end search capabilities Asks the student the reason for the request – “Transfer”

th Annual PABUG Conference Transcripts on Demand From Credentials eScript-Safe VU #DATETERM term code admit Tagg edLast NameFirst NameRecipient Line /19/ YESStudentTwoNew York University /19/ YESStudentTwoBoston University - Charles River /28/ YESStudentTwoGeorge Washington University - Foggy Bottom /19/ YESStudentThreeThe College of New Jersey /19/ YESStudentOneThe University of Tampa /28/ YESStudentFourTulane University /28/ YESStudentFourBinghamton University /28/ YESStudentFourFordham University /28/ YESStudentFourUniversity of Miami /28/ YESStudentFourUniversity of Maryland - College Park /28/ YESStudentFourCornell University /28/ YESStudentFourBrown University /28/ YESStudentFourTexas Christian University

th Annual PABUG Conference Post-Transcript Request Communication Procedure Track enrollment Are they registered next term? Did they return and enroll? Tag each unique instance of a transcript sent in SPCMNT Demonstrates how “hot” or “cold” student is on transferring Request in-person meeting Learn about the student’s motivation and plans

th Annual PABUG Conference Post-Transcript Request Communication Procedure

th Annual PABUG Conference Post-Transcript Request Communication Procedure Students met with vs. those not

th Annual PABUG Conference Previously Enrolled Students Where have they gone? Were they successful?

th Annual PABUG Conference Previously Enrolled Students File sent each term to National Student Clearinghouse Results recorded in BANNER in SAAADMS table

th Annual PABUG Conference Previously Enrolled Students

th Annual PABUG Conference Student Exit Interview Data Why do they say they are leaving? Qualtrics tool, does IR already have a license?

th Annual PABUG Conference Student Exit Interview Data

th Annual PABUG Conference Student Exit Interview Data

th Annual PABUG Conference Takeaways Are you tracking transcript requests? – If so, what kind of engagement with students? Are you tracking where your students go? – If so, where is the information stored? Are you asking your leavers why they left? – Why not?

th Annual PABUG Conference Open to the Floor Questions Comments

th Annual PABUG Conference Please take time to complete our Conference and Session evaluations. YOUR INPUT MATTERS!!!